Senior Service Technician

CSE Global; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading technology company in Mackay is seeking a Senior Service Technician to service and maintain telecommunications solutions. Ideal candidates will have engineering qualifications and experience in a client-facing role. This role offers an excellent growth opportunity within a market-leading firm, along with attractive remuneration and personal development opportunities.

Benefits

Attractive remuneration package

Fully equipped vehicle

Excellent personal development opportunities

Career growth opportunities

Employee benefits

Qualifications

• Experience in a Technician/Service role with high-level customer service.
• Knowledge of the ACMA regulatory landscape.
• Hold a high-risk licence and able to work at heights.

Responsibilities

• Provide maintenance and servicing for clients across various sectors.
• Consult on the utilisation and optimisation of Crosscom technology.
• Prepare documents for implementation plans and site assessments.

Skills

Client facing experience

Communication skills

Critical thinking

Problem solving

Technical service procedures

Education

Tertiary qualifications in Engineering or Certifications in Electronics

Tools

Radio programming

CCTV systems

Microwave technology

Job description

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.

Overview

As a Senior Service Technician in the Mackay branch, you will be a key member of the Crosscom Technical Services team and be hands on with clients across industry sectors, understanding their needs and requirements therefore setting them up for success. You will work around servicing, maintenance on both new and existing clients, being an SME on the Crosscom technology and be best positioned to consult on the utilisation, optimisation making productive recommendations and assisting the business development goals CSE Crosscom.

What we are looking for

• Tertiary qualifications in Engineering or Certifications in Electronics & Communications, RF engineering or related field
• Previous experience working in a client facing environment in either Radio, Wireless IP Networking or Microwave technology, CCTV, PAGA (Analogue, P25 & DMR experience highly favorable)
• Proven track record in maintenance of technical service procedures, PMI, and schedules
• Management of radio programming, testing and maintenance of code plugs
• Knowledge of ACMA regulatory landscape
• Currently hold a high-risk licence and have confidence in working at heights, EWP’s and tower climbing.
• Preparation of documents as required for implementation plans, site assessments / surveys, and reports (internal and external).
• Experience in a Technician/Service based role, with a track record of high-level customer service.
• Excellent communication skills both written and verbal, with ability to clearly communicate to all levels of business.
• Exceptional critical thinking, problem solving, fault finding and decision making around client's needs to provide expert solutions in sometimes time critical circumstances.

What we offer

In return CSE Crosscom can offer an excellent opportunity to grow your career, with continued growth of our business nationally, CSE is established as a market leader working with some of Australia’s premium industry names.

• On top of:
• Attractive renumeration package and benefits
• Vehicle – Fully equipped.
• Excellent personal development opportunities with training, education, mentorship and upskilling
• Career growth with a fast-growing company
• Numerous employee benefits and HR resources
• Excellent stability and long-term prospects with expansion of clients and services in every state.

At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values

If you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to apply.