Senior Service Desk Engineer — Hybrid, Client-Focused MSP

VISITS; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Onsite client work

Career progression

Novated leasing

IT equipment at cost

Home NBN at cost

Discount shopping

Movie vouchers

Job summary

VISITS is a national Managed IT and Cyber Security Services Provider with its head office in South Melbourne, Victoria and teams throughout Australia. Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support.

We’re growing fast! Join the VISITS Service Desk in Sydney and support a diverse range of client environments.

Qualifications

• Experience in a service desk or MSP environment is highly desirable.
• 2+ years in similar roles preferred, with fast learners considered.
• Strong communication and customer service mindset.
• Familiarity with Windows 11 and Microsoft 365 applications.

Responsibilities

• Provide technical support via chat, phone, email and portal.
• Support endpoints, Windows OS, M365 apps and identity tools.
• Deliver remote and onsite client site support as needed.
• Contribute to broader services including changes and projects.

Skills

Outstanding communication

Customer service

Problem solving

Teamwork

Reliability

Adaptability

Tools

Windows 11

Intune

Autopilot

Microsoft 365

EntraID

MFA

Cybersecurity tools

Teams Phone

HaloPSA

NinjaRMM

ITGlue

Job description

VISITS is a national Managed IT and Cyber Security Services Provider with its head office in South Melbourne, Victoria and teams throughout Australia. Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support.

We’re growing fast! Join the VISITS Service Desk in Sydney and support a diverse range of client environments.