Senior Service Designer

Calleo Australia; Canberra; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A Federal Government consultancy is seeking a Senior Service Designer to join a multi-disciplinary team. You will balance user needs with business goals, leading service design initiatives and improving existing services. Candidates must be Australian Citizens with Federal Government clearances. The role offers hybrid working arrangements and focuses on human-centred design and stakeholder relationships.

Benefits

Long term Federal Government contract

Hybrid working arrangements

Qualifications

• Experience delivering in project/program environments.
• Proven ability to work autonomously and within multidisciplinary teams.
• Skilled in planning, facilitating, and documenting user interviews.

Responsibilities

• Leading and undertaking service design activities in an agile delivery team.
• Enhancing and improving existing software in line with business requirements.
• Delivering appropriate service design artefacts as required.

Skills

Human-centred design

User journey mapping

Strategic service design implementation

Stakeholder relationship management

Facilitating user interviews

Job description

Overview
One of our Federal Government Clients are in the process of large transformations and upgrades and are now looking for talented Senior Service Designers. You will join a team of analysts, architects, and business experts. You’ll balance user needs with business goals to deliver impactful outcomes. Bring your curiosity, collaborate with experts, and utilise your experiencewith UX principles into meaningful solutions.

Due to the nature of the role, candidates must be Australian Citizenswith Federal Government clearancesor above to be found suitable.


Daily responsibilities include but are not limited to:

• Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.
• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
• Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
• Deliver and design appropriate service design artefacts and communication material as required
• Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems

Overview
One of our Federal Government Clients are in the process of large transformations and upgrades and are now looking for talented Senior Service Designers. You will join a team of analysts, architects, and business experts. You’ll balance user needs with business goals to deliver impactful outcomes. Bring your curiosity, collaborate with experts, and utilise your experiencewith UX principles into meaningful solutions.

Due to the nature of the role, candidates must be Australian Citizenswith Federal Government clearancesor above to be found suitable.


Daily responsibilities include but are not limited to:

• Leading and undertaking service design activities in a multi-disciplinary agile delivery team in pre-discovery, discovery and design and delivery.
• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
• Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
• Deliver and design appropriate service design artefacts and communication material as required
• Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems

What's on Offer

• Long Term Federal Government Contract
• Hybrid working arrangementsavailable

Candidates with the following qualities and experiences are encouraged to apply.

• experience delivering in project/program environments, with a strong grasp of human-centred design, user journey mapping, and strategic service design implementation.
• Proven ability to work autonomously and within multidisciplinary teams, building shared goals and maintaining effective stakeholder relationships.
• Skilled in planning, facilitating, and documenting user interviews, identifying root causes, and driving process and capability maturity improvements.
• Ability to translate between business and technical needs, negotiate outcomes, and support the growth of less experienced team members.

If you are interested, please contact Rajon [e-mail] apply through the links provided.

Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

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www.linkedin.com/company/calleoresourcing
www.calleo.com.au