Senior Salesforce Platform Operations Lead

Softtest Pays Pty Ltd; Canberra; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

NDIA in Canberra seeks an experienced EL1 Platform Operations Lead to guide a high‑performing team of Senior Platform Engineers. You will own the enablement and stability of a mission‑critical Salesforce platform, coordinating with vendors and ICT teams to drive secure, timely releases.

Strong leadership, risk management and change governance are essential. You will foster a collaborative culture, oversee incident response, and align delivery with strategic program objectives within the

Qualifications

• Experience leading a Platform Support team for a critical CRM platform.
• Strong vendor management and stakeholder engagement skills.
• Proven capability in incident response, change governance and release coordination.

Responsabilités

• Lead and manage a team of Senior Platform Engineers for a complex Salesforce-based CRM platform.
• Streamline enablement; develop processes, documentation and workflows for consistent delivery.
• Respond to major incidents and coordinate CAB representations for releases.
• Engage with vendors and internal ICT teams to progress enablement activities.
• Coordinate testing, signoffs and release trains across multiple stakeholders.

Connaissances

Leadership

Vendor management

Stakeholder engagement

Incident response

Change governance

Salesforce SDLC

Outils

Salesforce

Description du poste

NDIA in Canberra seeks an experienced EL1 Platform Operations Lead to guide a high‑performing team of Senior Platform Engineers. You will own the enablement and stability of a mission‑critical Salesforce platform, coordinating with vendors and ICT teams to drive secure, timely releases.

Strong leadership, risk management and change governance are essential. You will foster a collaborative culture, oversee incident response, and align delivery with strategic program objectives within the