Senior Sales & Relationship Architect

Richemont; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Richemont in Sydney, Australia seeks a proactive sales professional to develop and implement customer contact plans around product launches, building new relationships and engaging potential buyers.

You will be the first point of contact for inquiries and complaints, ensuring timely, accurate responses and routing complex issues appropriately. Strong communication and CRM discipline are essential.

Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Set clear objectives for each sales call or meeting; use standard materials to present to the customer; and ask relevant questions to evaluate the customer's level of interest and identify areas requiring further information or explanation.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Identify products or services that best meet the customer's stated needs, propose quantities and configurations, explain the selection, and invite the customer to purchase at standard terms of sale.
• Schedule follow-up actions and enter relevant information into CRM to create a call plan and ensure quality data for retention and business development.
• Assist with the development of internal communications and collaborate to build strong external customer relationships and meet customer needs.
• Develop knowledge of organizational policies and procedures and applicable regulatory codes; obtain authorization for exceptions from mandatory procedure.
• Respond to personal objectives and use performance management systems to improve performance; monitor team performance, allocate work, and conduct reviews.
• Develop capabilities through training and coaching; gain or maintain external professional accreditation where relevant.
• Maintain understanding of relevant technology, regulation, and industry best practices through ongoing education; attend conferences and read specialist media.

Job description

Richemont in Sydney, Australia seeks a proactive sales professional to develop and implement customer contact plans around product launches, building new relationships and engaging potential buyers.

You will be the first point of contact for inquiries and complaints, ensuring timely, accurate responses and routing complex issues appropriately. Strong communication and CRM discipline are essential.