Senior Risk Operations Manager

Uber; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Australia in Sydney is hiring for an analytics-driven operations professional who thrives in ambiguity and moves fast to impact movement and community outcomes.

You will bridge digital and real worlds by analyzing data, collaborating across Product, Legal, and Policy, and building scalable operational analytics products that monitor key metrics across global markets. The role requires strong SQL and Python skills and a track record of delivering cross-functional initiatives.

Qualifications

• 5+ years in operations, analytics, or program management.
• Bachelor’s degree in Business, Engineering, Economics, or related field.
• Proven track record delivering growth across multi-stakeholder environments.
• Strong analytical and quantitative skills with SQL; experience in Python or R.

Responsibilities

• Navigate ambiguity to unlock value for internal stakeholders.
• Collaborate across Product, Legal, S&P, Community Ops, and Policy to influence roadmaps.
• Analyze data to identify trends and opportunities and translate insights into actions.
• Build operational analytics products to monitor complex metrics across markets.
• Manage multiple complex projects in a fast-paced environment.
• Identify patterns and elevate issues to improve customer experience over time.

Skills

Analytics

SQL

Python

Stakeholder management

Ambiguity navigation

Education

Bachelor’s degree in Business, Engineering, Economics, or related field

Tools

SQL

Python

Job description

About the role and team

Working at Uber means solving hard problems in a high-stakes, fast-moving environment. In this role, you will bridge digital and real worlds, powering movement and shaping communities through scalable analytical products and operational excellence. You will be part of a team that creates an environment where excellence is the norm and where we move fast and stay resilient to adapt to constant change.

This role is not about following a polished playbook; it is about navigating ambiguity and making smart decisions with imperfect information. You will need to take ownership, stay adaptable, and build with both urgency and care. If you are energized by the messy reality of doing big things and motivated by real-world impact, this is where you will grow.

What you'll do

• Navigate ambiguity and shifting priorities to unlock value for internal stakeholders and the millions of people who rely on the Uber platform every day.
• Collaborate across disciplines—including Product, Legal, S&P, Community Operations, and Policy to advocate for scalable solutions and influence product roadmaps by translating operational insights into business impact.
• Analyze data to understand business trends, identify opportunities, and assess the impact of operational changes while translating customer empathy into effective product solutions.
• Build and maintain operational and critical analytical products that help monitor and diagnose complex metrics for diverse teams across global markets.
• Drive project delivery by independently managing and executing multiple complex projects in a fast-paced environment where you must track the details even when things get messy.
• Identify patterns and elevate issues that impact experience at scale, contributing to how support and operations improve over time.

Basic Qualifications

• 5 + years of experience in operations, analytics, or program management.
• Bachelor’s degree in Business, Engineering, Economics, or a related field.
• Demonstrated track record of delivering growth, driving complex initiatives across multi-stakeholder environments
• Strong analytical and quantitative skills, with hands-on experience in SQL and data interpretation. Experience with modern programming languages such as Python or R.

Preferred Qualifications

• Proven ability to work well in ambiguity and solve complex, multifaceted problems.
• Strong systems thinking and cross-functional collaboration skills to navigate tension and influence without authority.
• Experience in the tech or mobility industry with a focus on product analytics or business operations.
• A self-starter who thrives in an environment of responsibility and independence, making smart judgments in spite of ambiguity.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.