Senior Retail Supervisor

Bunnings; Melbourne; On-site; AUD 36,000 - 52,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive member benefits

12 weeks parental leave

Festive gifts

Cafe discounts

Traveling store opportunities

Job summary

Bunnings in Australia is hiring a Senior Supervisor to lead front-line store operations, shape the customer experience and support our leadership team daily. You’ll drive a safe, well‑stocked and welcoming store environment, set the tone for service delivery and develop the next generation of team leaders to keep customers coming back.

This hands‑on role requires strong communication, practical decision making and a positive, can‑do attitude.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Confidence supporting store operations, including safety, stock management and customer service.
• Strong communication and teamwork skills.
• Ability to make decisions and solve problems in a practical way.
• A focus on safety and creating a positive environment for team members and customers.
• Availability to work across a rotating roster, including opening and closing shifts.
• Ready to join a team where you can grow, contribute and make a real difference?

Responsibilities

• Lead from the front, creating a welcoming, safe and well‑presented store environment that sets the tone for a great customer experience
• Support day‑to‑day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

Skills

Retail leadership

Customer-facing leadership

Communication

Teamwork

Decision making

Problem solving

Job description

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About the role

Step into a role where you’re at the heart of the store, shaping the customer experience and supporting team success every day. As a Senior Supervisor, you’ll partner closely with the leadership team to bring our store to life - making sure it’s safe, well‑stocked and ready for customers. This is your chance to build on where you’ve come from, taking your leadership experience to the next level while developing new skills and making a real impact. At Bunnings, we’re committed to Inspiring you to give it a red hot go - whether that’s building your leadership capability, growing your career, or trying new ways of working. This is a full‑time role and you need to have flexibility to work morning, day and evening shifts across the 7 days of the week is required so that we can provide the best experience to our customers. We provide an adult pay rate for 18 years of age and above at $31.93 per hour for this role.

What’s involved

This is a hands‑on leadership role where you’ll contribute across all parts of store operations. You’ll have the opportunity to:

• Lead from the front, creating a welcoming, safe and well‑presented store environment that sets the tone for a great customer experience
• Support day‑to‑day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

About You

You’re someone who enjoys being part of a team and helping others succeed. You bring a practical mindset, stay calm under pressure and are confident stepping up when it counts. You’re motivated by delivering a great experience for customers, and you take pride in creating a store environment that’s organised, safe and ready for anything. You’ll thrive in this role if you:

• Enjoy working in a fast‑paced, customer‑facing environment
• Lead by example and take a hands‑on approach to supporting your team
• Communicate clearly and build strong working relationships across the store
• Stay organised and can balance multiple priorities across your shift
• Are open to learning, adapting and trying new ways of doing things
• Take ownership and look for opportunities to make a positive impact

What you’ll need

• Experience in a retail or customer‑facing leadership or supervisory role
• Confidence supporting store operations, including safety, stock management and customer service
• Strong communication and teamwork skills
• Ability to make decisions and solve problems in a practical way
• A focus on safety and creating a positive environment for team members and customers
• Availability to work across a rotating roster, including opening and closing shifts
• Ready to join a team where you can grow, contribute and make a real difference?

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Bunnings is the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our team members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand.

\"We\'re building the best ... our team makes it happen\".

At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.