Senior Retail QA & Compliance Leader

Pacific Blue; City of Melbourne; On-site; AUD 170,000 - 210,000; Full time

Job summary

Pacific Blue seeks a Senior Manager Quality and Compliance Assurance to lead the Retail QA framework, oversight of compliance, and strategic risk management across the Melbourne Retail unit. You will partner with Executives and Operational Leaders to enhance customer outcomes and reduce Ombudsman issues.

The role emphasizes building a robust control environment, responding to regulators, and driving continuous improvement while aligning with Pacific Blue policies and regulatory obligations.

Qualifications

• 5+ years in a Line 1 compliance, regulatory, legal or retail energy operations role in the energy sector.
• Qualifications in Law, Commerce, Business, Risk Management or related discipline.
• Strong understanding of the Energy sector and regulatory environment.

Responsibilities

• Develop and maintain an effective QA and controls framework across Retail.
• Provide strategic oversight of compliance programs and risk management.
• Lead investigations with Regulatory Compliance on high‑risk incidents and regulator responses.
• Report high‑risk areas to senior management and drive improvement actions.
• Build relationships with sponsors and stakeholders to align on quality and customer outcomes.

Skills

Regulatory compliance

QA leadership

Stakeholder management

Regulatory reporting

Data analysis

Risk management

Energy sector knowledge

Liaison with regulators

Problem solving

Adaptable

Education

Bachelor’s degree in Law/Commerce/Business

Job description

Pacific Blue seeks a Senior Manager Quality and Compliance Assurance to lead the Retail QA framework, oversight of compliance, and strategic risk management across the Melbourne Retail unit. You will partner with Executives and Operational Leaders to enhance customer outcomes and reduce Ombudsman issues.

The role emphasizes building a robust control environment, responding to regulators, and driving continuous improvement while aligning with Pacific Blue policies and regulatory obligations.