Senior Reservations Consultant | Cruise Whitsundays

Journey Beyond; Airlie Beach; On-site; AUD 60,000 - 70,000; Full time

Job summary

A tourism and travel company based in Queensland is seeking a Senior Reservations Consultant. This role involves leading the Reservations Team, mentoring new staff, and ensuring excellent customer service. The ideal candidate has experience in customer service, sales, and booking systems, and is comfortable in a dynamic environment. The position requires strong multitasking skills, proficiency in Microsoft Office, and excellent communication abilities. Flexible working hours are necessary.

Qualifications

• Minimum 2 years of customer service experience required.
• Sales experience is essential.
• Experience with booking systems is necessary.

Responsibilities

• Train and mentor new Reservations Consultants.
• Maintain and update training materials.
• Assist in the development of Standard Operating Procedures.
• Provide relief support in Reservations Supervisor role.

Skills

Multitasking

Customer service

Communication skills

Sales experience

Tools

Microsoft Office

Booking systems

Job description

About The Role

The Senior Reservations Consultant plays a vital role within the Reservations Team, providing support and leadership to ensure the smooth day-to-day operation of our customer service and booking processes. This exciting role covers all the essential duties of a Reservations Consultant, from expertly inputting bookings into CustomLinc to providing exceptional, timely service that leaves our customers smiling. You'll also be focused on converting inquiries into sales and driving our team's success every day.

Key responsibilities will include, but not limited to:

• Training and mentoring new Reservations Consultants
• Maintaining up-to-date training materials and manuals
• Assisting in the development and revision of Standard Operating Procedures (SOPs)
• Providing relief support in the Reservations Supervisor role, as required
• Stay up to date with all Cruise Whitsundays products, timetables, and current promotions

About You

We are seeking a dynamic candidate who embodies a strong team player mentality, demonstrating a collaborative and proactive approach, coupled with a positive, energetic attitude. The ideal individual will excel in a fast-paced environment while effectively multitasking and prioritising tasks. They must possess a high level of interpersonal skills and a lead-by-example mindset, ensuring exceptional customer service and relationship management.

To be successful in this role you will have:

• Strong ability to multitask and prioritise effectively in a busy setting
• Proficiency in Microsoft Office and confidence with various technology and communication tools
• Excellent written and verbal communication skills, with a solution-focused and detail-oriented approach
• Comfortable working a flexible rotating roster, including weekends, evenings, and public holidays
• Ability to train and support new team members

Requirements:

• Minimum 2 year's customer services
• Sales Experience
• Booking systems experience
• Training/Leading staff experience