Senior Quality Officer

Chandler Macleod; City of Melbourne; Presencial; AUD 80.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ASAP start (pending Federal Police Cle

Descripción de la vacante

Chandler Macleod is recruiting on behalf of a Federal Government agency to fill a Quality Officer role within the National Early Childhood team. The position focuses on reviewing and improving planning and decision‑making quality, providing technical guidance, and driving continuous improvement.

The role involves coaching staff, analysing trends, managing escalations, and ensuring adherence to legislation and quality standards across the branch.

Formación

• Experience in quality assurance, compliance, auditing, planning, or operational quality functions.
• Strong ability to interpret and apply legislation, policies, procedures, and standards.
• Experience providing advice and support on complex operational or policy matters.
• Strong stakeholder engagement and communication skills.
• Proven ability to mentor, coach, and support others.
• Strong analytical and problem‑solving skills.
• Advanced Excel and data analysis capabilities.
• Ability to manage competing priorities and work with a high degree of autonomy.

Responsabilidades

• Conduct quality assurance and quality control activities relating to early childhood planning and decision‑making.
• Provide technical advice and support on complex quality‑related matters.
• Coach and mentor team members to improve decision‑making quality, technical capability, and consistency.
• Analyse quality trends and performance data to identify risks and improvement opportunities.
• Assist in developing and implementing continuous improvement initiatives.
• Manage escalations and provide timely recommendations and resolutions.
• Liaise with stakeholders to provide advice, education, and information on early childhood planning and quality practices.
• Support compliance with legislation, policies, procedures, and quality standards.
• Contribute to branch goals through effective reporting, analysis, and quality oversight.

Conocimientos

Stakeholder engagement

Communication skills

Mentor coaching

Analytical thinking

Problem solving

Autonomy

Prioritisation

Educación

Allied Health/ Education/ Disability related field

Herramientas

Excel

Data analysis

Descripción del empleo

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The National Early Childhood team works closely with children and families to provide access to supports and services that make a meaningful difference. The team is committed to delivering high-quality, consistent, and sustainable planning outcomes through quality assurance, stakeholder engagement, and continuous improvement.

About the Role

As a Quality Officer, you will play a key role in reviewing and improving the quality of planning and decision‑making processes. You will provide technical guidance, support staff capability, analyse trends and data, manage escalations, and contribute to quality improvement initiatives across the branch.

This role is ideal for someone who enjoys problem‑solving, coaching others, analysing information, and driving better outcomes through quality and continuous improvement.

Key Responsibilities

• Conduct quality assurance and quality control activities relating to early childhood planning and decision‑making.
• Provide technical advice and support on complex quality‑related matters.
• Coach and mentor team members to improve decision‑making quality, technical capability, and consistency.
• Analyse quality trends and performance data to identify risks and improvement opportunities.
• Assist in developing and implementing continuous improvement initiatives.
• Manage escalations and provide timely recommendations and resolutions.
• Liaise with stakeholders to provide advice, education, and information on early childhood planning and quality practices.
• Support compliance with legislation, policies, procedures, and quality standards.
• Contribute to branch goals through effective reporting, analysis, and quality oversight.

You Must Have

• Experience in quality assurance, compliance, auditing, planning, or operational quality functions.
• Strong ability to interpret and apply legislation, policies, procedures, and standards.
• Experience providing advice and support on complex operational or policy matters.
• Strong stakeholder engagement and communication skills.
• Proven ability to mentor, coach, and support others.
• Strong analytical and problem‑solving skills.
• Advanced Excel and data analysis capabilities.
• Ability to manage competing priorities and work with a high degree of autonomy.Qualification in Allied Health, Education, Disability, or a related field.

Benefits:

• ASAP start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Location: National
• $60.26 Hourly + Super

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.

Application closes on the 16th of October 2026