Assistant Director Quality & Continuous Improvement

Chandler Macleod Group; Sydney; On-site; AUD 111,000 - 112,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location: National

Superannuation included

Job summary

Federal Government Agency seeks an Assistant Director Quality & Continuous Improvement to provide strategic guidance, quality assurance oversight, and technical expertise across a national function. You will lead a team, manage performance, and drive initiatives to enhance service delivery and organisational performance.

The role focuses on quality outcomes, compliance, and sustainability risks, working with internal stakeholders to maintain nationally consistent quality management practices.

Qualifications

• Experience leading and developing high-performing teams.
• Strong understanding of legislative, policy, and operational frameworks.
• Experience providing high-level technical, operational, or policy advice on complex matters.
• Advanced stakeholder engagement and relationship management skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Advanced Excel and data analysis skills, including the ability to identify trends and provide actionable insights.
• Experience managing competing priorities in a complex and fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Provide expert advice on quality assurance and quality control activities relating to early childhood planning and decision-making.
• Lead and manage team performance, workloads, and quality outcomes.
• Coach and mentor team members to strengthen capability, quality, and consistency in decision-making.
• Analyse operational data, identify trends and risks, and provide recommendations to improve performance.
• Lead business improvement and change initiatives that support strategic objectives.
• Maintain quality reporting processes and contribute to a nationally consistent approach to quality management.
• Build strong relationships with internal stakeholders and represent the team in discussions relating to quality outcomes and operational performance.
• Support the management of quality, compliance, and sustainability risks.

Skills

Leadership

Stakeholder engagement

Analytical thinking

Policy & operations advice

Problem solving

Communication

Tools

Excel

Data analysis

Data visualization

Job description

Assistant Director Quality & Continuous Improvement

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The National Early Childhood team works closely with young children and their families to ensure access to appropriate supports and services. The team is focused on delivering high-quality, consistent decision-making and achieving positive outcomes through strong quality assurance practices, data-driven insights, and continuous improvement.

About the Role This is a key leadership position responsible for providing strategic guidance, quality assurance oversight, operational support, and technical expertise across a national function. You will lead a team, manage performance, support quality outcomes, and drive initiatives that enhance service delivery and organisational performance.

Key Responsibilities

• Provide expert advice on quality assurance and quality control activities relating to early childhood planning and decision-making.
• Lead and manage team performance, workloads, and quality outcomes.
• Coach and mentor team members to strengthen capability, quality, and consistency in decision-making.
• Analyse operational data, identify trends and risks, and provide recommendations to improve performance.
• Lead business improvement and change initiatives that support strategic objectives.
• Maintain quality reporting processes and contribute to a nationally consistent approach to quality management.
• Build strong relationships with internal stakeholders and represent the team in discussions relating to quality outcomes and operational performance.
• Support the management of quality, compliance, and sustainability risks.

About the company: This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The National Early Childhood team works closely with young children and their families to ensure access to appropriate supports and services. The team is focused on delivering high-quality, consistent decision-making and achieving positive outcomes through strong quality assurance practices, data-driven insights, and continuous improvement.

About the Role This is a key leadership position responsible for providing strategic guidance, quality assurance oversight, operational support, and technical expertise across a national function. You will lead a team, manage performance, support quality outcomes, and drive initiatives that enhance service delivery and organisational performance.

Key Responsibilities

• Provide expert advice on quality assurance and quality control activities relating to early childhood planning and decision-making.
• Lead and manage team performance, workloads, and quality outcomes.
• Coach and mentor team members to strengthen capability, quality, and consistency in decision-making.
• Analyse operational data, identify trends and risks, and provide recommendations to improve performance.
• Lead business improvement and change initiatives that support strategic objectives.
• Maintain quality reporting processes and contribute to a nationally consistent approach to quality management.
• Build strong relationships with internal stakeholders and represent the team in discussions relating to quality outcomes and operational performance.
• Support the management of quality, compliance, and sustainability risks.

You Must Have

• Demonstrated experience leading and developing high-performing teams.
• Strong understanding of legislative, policy, and operational frameworks.
• Experience providing high-level technical, operational, or policy advice on complex matters.
• Advanced stakeholder engagement and relationship management skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Advanced Excel and data analysis skills, including the ability to identify trends and provide actionable insights.
• Experience managing competing priorities in a complex and fast-paced environment.
• Excellent written and verbal communication skills.

Benefits:

• ASAP start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Location: National
• $602.55 daily + Super

Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.

Application closes on the 16th of October 2026