Senior Quality Officer

Chandler Macleod Group; Canberra; On-site; AUD 83,000 - 91,000; Full time

Benefits offered by this job

ASAP start

12-month assignment

Location: National

Hourly rate $60.26 + Super

Job summary

A Federal Government agency in Canberra is seeking a Quality Officer to review and improve planning and decision-making quality across the branch. You will provide technical guidance, analyse trends, manage escalations, and support continuous quality improvement.

This role requires experience in quality assurance, compliance, and data analysis, plus advanced Excel skills. It offers an ASAP start, a 12-month assignment, and a national location with Australian Citizenship required.

Qualifications

• Experience in quality assurance, compliance, auditing or operational quality functions.
• Ability to interpret and apply legislation, policies, procedures and standards.
• Experience providing advice and support on complex operational or policy matters.
• Strong stakeholder engagement and communication skills.
• Proven ability to mentor, coach, and support others.
• Strong analytical and problem-solving skills.
• Advanced Excel and data analysis capabilities.
• Ability to manage competing priorities and work autonomously.

Responsibilities

• Conduct quality assurance and quality control activities relating to early childhood planning and decision-making.
• Provide technical advice and support on complex quality-related matters.
• Coach and mentor team members to improve decision-making quality, technical capability, and consistency.
• Analyse quality trends and performance data to identify risks and improvement opportunities.
• Assist in developing and implementing continuous improvement initiatives.
• Manage escalations and provide timely recommendations and resolutions.
• Liaise with stakeholders to provide advice, education, and information on early childhood planning and quality practices.
• Support compliance with legislation, policies, procedures, and quality standards.
• Contribute to branch goals through effective reporting, analysis, and quality oversight.

Skills

Quality assurance

Compliance

Auditing

Stakeholder engagement

Data analysis

Excel

Education

Allied Health / Education / Disability or related field

Tools

Microsoft Excel

Job description

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The National Early Childhood team works closely with children and families to provide access to supports and services that make a meaningful difference. The team is committed to delivering high-quality, consistent, and sustainable planning outcomes through quality assurance, stakeholder engagement, and continuous improvement.

About the Role

As a Quality Officer, you will play a key role in reviewing and improving the quality of planning and decision-making processes. You will provide technical guidance, support staff capability, analyse trends and data, manage escalations, and contribute to quality improvement initiatives across the branch. This role is ideal for someone who enjoys problem-solving, coaching others, analysing information, and driving better outcomes through quality and continuous improvement.

Key Responsibilities

• Conduct quality assurance and quality control activities relating to early childhood planning and decision-making.
• Provide technical advice and support on complex quality-related matters.
• Coach and mentor team members to improve decision-making quality, technical capability, and consistency.
• Analyse quality trends and performance data to identify risks and improvement opportunities.
• Assist in developing and implementing continuous improvement initiatives.
• Manage escalations and provide timely recommendations and resolutions.
• Liaise with stakeholders to provide advice, education, and information on early childhood planning and quality practices.
• Support compliance with legislation, policies, procedures, and quality standards.
• Contribute to branch goals through effective reporting, analysis, and quality oversight.

You Must Have

• Experience in quality assurance, compliance, auditing, planning, or operational quality functions.
• Strong ability to interpret and apply legislation, policies, procedures, and standards.
• Experience providing advice and support on complex operational or policy matters.
• Strong stakeholder engagement and communication skills.
• Proven ability to mentor, coach, and support others.
• Strong analytical and problem-solving skills.
• Advanced Excel and data analysis capabilities.
• Ability to manage competing priorities and work with a high degree of autonomy.
• Qualification in Allied Health, Education, Disability, or a related field.

Benefits

• ASAP start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Location: National
• $60.26 Hourly + Super

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.

Application closes on the 16th of October 2026