Senior QA Lead – Data-Driven Quality & AI Compliance

Electrabel nv; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

ENGIE Australia is seeking a Quality Assurance Lead to strengthen QA across customer operations. You’ll shape frameworks, use data and automation to improve outcomes, and ensure regulatory compliance in a complex environment.

You’ll own and continuously improve the QA framework—scores, sampling, calibration and reporting—while leading monitoring across operations and partners. Experience with AI-enabled QA and data-driven improvement is highly valued; join a diverse, inclusive team in Melbourne.

Qualifications

• Experience in quality assurance frameworks and methodologies.
• Ability to analyse data and translate insights into actions.
• Understanding of regulatory compliance in customer operations.
• Experience with automation, AI or digital enablement in QA.

Responsibilities

• Own and continuously improve the quality assurance framework, including standards, scorecards, sampling, calibration and reporting.
• Lead quality monitoring across customer operations and delivery partners, ensuring consistent assessment of customer outcomes, compliance and process quality.
• Lead the implementation and governance of AI-enabled quality assurance, analytics and compliance monitoring solutions.
• Identify emerging customer, operational and regulatory risks, investigate root causes and support corrective actions that prevent recurrence.
• Turn quality, customer and operational data into practical insights that support better decisions, stronger controls and continuous improvement.
• Identify and assess automation and process improvement opportunities, measuring their impact on customer experience, efficiency, risk and cost.

Skills

Quality assurance

Data analysis

Regulatory compliance

Automation / AI

Job description

ENGIE Australia is seeking a Quality Assurance Lead to strengthen QA across customer operations. You’ll shape frameworks, use data and automation to improve outcomes, and ensure regulatory compliance in a complex environment.

You’ll own and continuously improve the QA framework—scores, sampling, calibration and reporting—while leading monitoring across operations and partners. Experience with AI-enabled QA and data-driven improvement is highly valued; join a diverse, inclusive team in Melbourne.