Senior Property Manager | Client Relationship Focus

Sora Recruitment & Consulting; Melbourne; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Work from home

Commission eligible

On-site parking

Company phone and laptop

Job summary

Sora Recruitment & Consulting – Melbourne VIC is seeking a Senior Property Manager focused on client relationships to manage an inner-city portfolio, mainly in Docklands and CBD. The role features a strong support workflow, dedicated leasing assistance, and a balanced hybrid schedule.

You'll be the primary liaison for rental providers and tenants, ensuring compliance and high service levels across a concentrated portfolio. Experience with inner-city apartments is highly valued.

Qualifications

• Previous experience independently managing a residential property portfolio.
• Strong knowledge of Victorian residential tenancy legislation.
• Excellent communication, organisation and problem-solving skills.
• Current Agent's Representative Certificate and driver's licence.
• A proactive, collaborative team player with a client-focused approach.

Responsibilities

• Managing an established residential portfolio with a strong focus on client relationships and retention.
• Acting as the primary contact for rental providers and renters.
• Coordinating maintenance, lease renewals, rent reviews and arrears.
• Ensuring legislative compliance and maintaining high portfolio standards.

Skills

Client relationships

Portfolio management

Victorian tenancy law

Communication

Education

Agent's Representative Certificate

Tools

PropertyMe

Laptop/Company phone

Job description

Senior Property Manager | Client Relationship Focus

Sora Recruitment & Consulting – Melbourne VIC

$85,000 - $105,000 a year

Hybrid

4d ago , from Sora Recruitment & Consulting

Senior Property Manager | Client Relationship Focus

Senior Property Manager | Client Relationship Focus CBD/ Docklands - Melbourne | $85,000–$105,000 + Super + Commissions The Opportunity

An established and highly regarded inner-city real estate agency is seeking an experienced Senior Property Manager to join its growing Property Management department.

Specialising in Melbourne's premium apartment market, this agency has built a strong reputation for delivering exceptional service across CBD, Docklands, Southbank and surrounding inner-city suburbs.

This opportunity would suit a confident, relationship-driven Property Manager who enjoys building strong client relationships and is looking for a supportive environment with genuine flexibility, dedicated leasing assistance and minimal weekend commitments.

With an experienced team around you and a geographically concentrated portfolio, you'll have the opportunity to focus on delivering quality service rather than spending your days travelling across Melbourne.

What's on Offer?

• $85,000–$105,000 + Super + Commissions depending on experience
• 1–2 days WFH available for the right candidate
• Monday to Friday – no regular weekend work
• Dedicated Leasing / Assistant Property Management support
• Assistance with opens, applications, entry condition reports and routine inspections
• Established portfolio of approximately 240-260 properties
• 95%+ apartments, predominantly located in Docklands and surrounding inner-city suburbs
• Minimal travel between properties
• Free onsite parking currently available
• Company phone and laptop provided
• Experienced Property Management team and dedicated BDM
• Supportive leadership and a collaborative, team-oriented environment

The Role

You will be responsible for overseeing an established portfolio of residential properties, with the majority located within a small geographical area across Docklands, Melbourne CBD, Southbank and Port Melbourne.

With dedicated leasing and inspection support, your primary focus will be maintaining strong client relationships, overseeing portfolio performance and ensuring a high standard of service.

Your responsibilities will include:

• Managing an established residential portfolio with a strong focus on client relationships and retention
• Acting as the primary point of contact for rental providers and renters
• Coordinating maintenance, lease renewals, rent reviews and arrears
• Managing escalations and providing practical, timely resolutions
• Working closely with dedicated leasing support to coordinate tenancy processes
• Ensuring legislative compliance and maintaining high portfolio standards
• Collaborating with the wider Property Management team and BDM to support client retention and business growth

About You

We're looking for an experienced Property Manager who is confident in their technical knowledge, enjoys working with people and takes pride in delivering exceptional service.

Ideally, you will have:

• Previous experience independently managing a residential property portfolio
• Strong knowledge of Victorian residential tenancy legislation
• Excellent communication, organisation and problem-solving skills
• Confidence managing rental provider relationships and resolving escalations
• A proactive, solutions-focused approach to Property Management
• A current Agent's Representative Certificate and driver's licence
• A positive attitude and willingness to contribute to a collaborative team environment

Experience managing inner-city apartments or high-density residential portfolios will be highly regarded.

Why This Opportunity?

This is an excellent opportunity to join a well-established agency that understands the importance of providing its Property Managers with the right support.

You'll work alongside a team of 5+ experienced PM staff, with dedicated Leasing Consultants / Assistant Property Managers assisting across leasing, inspections and administration.

The department operates collaboratively, with a strong emphasis on sharing responsibilities, supporting one another and delivering exceptional service to clients.

With minimal weekend commitments, flexible working arrangements, a concentrated inner-city portfolio and genuine support, this is an opportunity to enjoy the relationship management side of Property Management without unnecessary travel or excessive field work.

• $85-105K + Super + Commissions | 1-2 Days WFH | PropertyMe
• Monday-Friday | Dedicated Leasing & Inspection Support | Client Manager Focus
• Inner-City Apartment Portfolio | Minimal Travel | Parking On-site