Senior Product Manager - Salesforce Marketing Cloud

Commonwealth Bank; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

Commonwealth Bank seeks a Senior Product Manager to own the Salesforce Marketing Cloud roadmap and partner with a dedicated engineering squad within a complex enterprise platform. You will navigate priorities across technology, cyber and risk to sustain momentum and build a secure, scalable foundation for the future.

You’ll lead planning, prioritise backlogs, manage Jira/sprint activities, coordinate platform changes and drive cyber/risk improvements with stakeholders across the business.

Qualifications

• Strong product management or Product Owner experience within a complex technology or enterprise platform environment.
• Working knowledge of Salesforce Marketing Cloud, ideally at a basic-to-intermediate level.
• Experience developing roadmaps, prioritising backlogs and delivering through engineering teams.
• Strong organisation and the ability to plan and prioritise when priorities or longer-term direction are evolving.
• Experience working with cyber, risk, controls or technology governance.
• Strong stakeholder management and the confidence to influence teams outside your direct reporting line.
• An ability to turn complex problems and competing priorities into clear, actionable plans.

Responsibilities

• Own and prioritise the Salesforce Marketing Cloud product roadmap.
• Lead delivery planning, backlog management, Jira and sprint activities with your engineering squad.
• Coordinate platform changes, incidents and continuous improvement.
• Drive important cyber, risk, control and documentation uplift.
• Lead quarterly planning and proactively manage cross-team dependencies.
• Build strong relationships across technology, risk, operations and other stakeholder groups.
• Use customer, business and performance insights to inform product decisions.
• Bring structure and momentum to a mature platform while helping navigate its longer-term direction.

Skills

Product management

Product Owner

SFMC knowledge

Roadmapping

Backlog management

Cyber & risk governance

Stakeholder management

Cross-functional leadership

Complex enterprise platform

Tools

Jira

Job description

• Take ownership of the Salesforce Marketing Cloud (SFMC) roadmap for an enterprise customer communications platform.
• Provide product leadership to a focused engineering squad and strengthen a mature, mission-critical platform.
• Work at the intersection of product, technology, customer communications, cyber and risk.

Do Work That Matters

The Salesforce Marketing Cloud team powers enterprise customer communications across email and SMS — a platform that touches millions of customer interactions. We’re a collaborative team that works closely with engineering, cyber, risk and stakeholders across the broader business to keep this platform strong, secure and continually evolving for the future.

See yourself in our team

As a Senior Product Manager, you’ll own and prioritise the Salesforce Marketing Cloud roadmap, working closely with a dedicated engineering squad and stakeholders across technology, cyber, risk and the wider business. Your focus will be on maintaining delivery momentum, strengthening the foundations of the platform and navigating priorities and dependencies across a complex enterprise environment.

• Own and prioritise the Salesforce Marketing Cloud product roadmap.
• Lead delivery planning, backlog management, Jira and sprint activities with your engineering squad.
• Coordinate platform changes, incidents and continuous improvement.
• Drive important cyber, risk, control and documentation uplift.
• Lead quarterly planning and proactively manage cross-team dependencies.
• Build strong relationships across technology, risk, operations and other stakeholder groups.
• Use customer, business and performance insights to inform product decisions.
• Bring structure and momentum to a mature platform while helping navigate its longer-term direction.

We’re interested in hearing from people who:

Bring strong product leadership, sharp organisation and the confidence to influence beyond your direct team. You’ll be energised by essential foundational work and able to turn complexity into clear, actionable plans.

• Strong product management or Product Owner experience within a complex technology or enterprise platform environment.
• Working knowledge of Salesforce Marketing Cloud, ideally at a basic-to-intermediate level — you don’t need to be a hands‑on technical expert.
• Experience developing roadmaps, prioritising backlogs and delivering through engineering teams.
• Strong organisation and the ability to plan and prioritise when priorities or longer-term direction are evolving.
• Experience working with cyber, risk, controls or technology governance.
• Strong stakeholder management and the confidence to influence teams outside your direct reporting line.
• An ability to turn complex problems and competing priorities into clear, actionable plans.

Working with us:

At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

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