Senior Product Manager - Fraud and Scams Governance

Senior Product Manager - Fraud and Scams Governance

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• You are an accomplished Senior Product Manager, driven to deliver exceptional customer outcomes
• Together, we can rewrite the experience for millions of customers
• An inclusive team culture that promotes collaboration and innovation at their core.
• Fixed Term Contract / Secondment opportunity (till June 2026)

See yourself in our team

Bankwest has a rich heritage. We’re proud to be part of the fabric of Western Australia with a strong culture built on local support.

At Bankwest, everything starts and ends with the customer - and that’s a good thing. Our colleagues are empowered to make decisions supported by leaders who value diversity of thought and ideas. It’s where done is better than perfect because rapid iteration and moving quickly produces a better result for our customers.

Your Team

This role sits within the Payments, Fraud & Scams Crew which is responsible for the strategy, customer experience, product, financial and risk management of Bankwest’s payment mechanisms. The Fraud and Scams team is specifically focused on reducing the impact of fraud and scams on our customers by ensuring we have the strategy and capability to maximise prevention and minimise customer losses.

Do work that matters

The Senior Product Manager - Fraud & Scams will report directly to the Executive Manager, Fraud Delivery. This role is integral to improving and transforming the capability, processes and governance that delivers improved customer experiences in an ever-evolving fraud and scams landscape. Your leadership in this role will bring together strategic direction, analytical insights, and coordination across Bankwest lines of business to deliver improvements to scams prevention, detection, and reporting capability.

On any given week you will

• Collaborate with stakeholders across various business lines to bring together an end-to-end and holistic view of fraud and scams in relation to intersecting domains such as financial crime, regulatory compliance, or technology uplift.
• Understand the business and your stakeholders so we deliver outcomes that really matter to our customers to support the prevention of scams and fraud as well as our compliance obligations.
• Present insights, risks, and emerging trends confidently and accessibly to senior stakeholders.
• Develop and coordinate governance forums and improvement activities across business lines.
• Represent Bankwest in Group forums and ensure alignment with obligations and commitments.
• Document and implement governance policies, procedures, metrics and reporting.

We are interested to hear from people who have

• Strong and influential leadership skills.
• A self-starter approach to work with the ability to work autonomously and collaborate across business lines.
• Strong problem-solving skills with the ability to navigate undefined topics, and distil complex matters into clear executive summaries and business recommendations.
• Experience in operational and technology strategy development and communication.
• Has the ability to see the bigger picture, understand the end goal and develop a strategic approach.
• Proven analytical and reporting skills to drive insights and trends.
• Financial Crime / Compliance experience (Highly desirable).

You can be you, we want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other. Together we shape the place Bankwest is today and tomorrow - a brilliant place made by us. We operate in a hybrid working environment, meaning a blend between being in one of our offices and working remotely.

If you're interested in joining the team, apply now!