Senior Product Manager - Access

Everlab; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Employee equity

Health insurance

Learning budget

Job summary

Everlab is a healthtech startup in Australia building a life-long health platform that connects diagnostics, labs and clinicians. The Product Manager for Access will own the member journey from investigation to answered results, coordinating across labs, imaging providers and referrers, and driving the Access roadmap with a dedicated squad.

Expect collaboration with engineers, designers and clinical operations as we scale across regions.

Qualifications

• 6+ years in product management within startup or scaleup environments.
• Experience owning a customer journey that crosses organisations you don’t control.
• Proven ability to size problems from data and advocate a solution.

Responsibilities

• Own the end-to-end journey from an inquiry to an answer, across ordering, scheduling, attendance and results.
• Manage and align partner relationships with labs, imaging providers and referrers to keep the chain moving.
• Set the Access squad roadmap and defend it against competing priorities.
• Balance automation with human processes to optimize outcomes for members and partners.

Skills

Product management

Data-driven

Stakeholder management

Healthcare domain

Cross-functional

Job description

This is a full time role is based in Sydney with hybrid working, 3 days a week in our office in Surry Hills.

Everlab is an Australian healthtech startup building the platform to look after people's health for their entire lives. It's not just an app, it's the infrastructure connecting every available healthcare service to give you comprehensive data on your health and provide personalised care.

We've had a 23x increase in revenue since June 2025 and recently announced our $65m Series A round, making this an exciting time to join Everlab as we expand globally.

We're a medical company, and we own the whole experience ourselves: the technology, the clinical partnerships and frameworks, everything the member touches.

We run Australia's most comprehensive health assessment: 100+ biomarkers across bloods, imaging and physical diagnostics, reviewed by a longevity doctor who builds a personalised plan around the findings, then re-tested every six months so we stay with members over years.

As the Product Manager for Access, you'll own the journey from a member deciding to investigate something to that member having an answer: ordered, scheduled, attended, resulted and reviewed.

About the role

Access is one of Everlab's four product value streams, covering how members get to their diagnostics: ordering, referrals, scheduling, attendance, results coming back, and the partner network that makes all of it move. You'll work with a dedicated squad of engineers and a designer, alongside our clinical operations team and the external partners who deliver the testing.

That journey crosses several organisations we don't control, including referrers, pathology labs, imaging providers and clinicians, and every link is a place a member can quietly stall. As we grow across Australia, New Zealand and the UK, coordinating that chain becomes the thing that decides whether members get value at all. Much of the work is operational, commercial and external, so expect to spend as much time working out why results take four days to land as you do designing the booking flow.

Here’s what you’ll own:

• The end-to-end chain: every step from a test being ordered to the result being reviewed, and every member-facing surface along the way.
• Partner relationships: the commercial and operational relationships with the labs, imaging providers and referrers that keep the chain moving.
• The automation call: deciding when a problem needs automating and when it's better solved with people and process.
• The Access roadmap: setting the squad's roadmap and defending it.

Your success is measured by two numbers, reported weekly: the time from a member's decision to their answer, and the share of ordered tests that complete.

What we are looking for:

• Proven product operator: 6+ years in product management in startup or scaleup companies, including experience owning a customer journey that crossed organisations you didn't control. You've worked in a multi-party domain such as marketplaces, logistics, healthcare delivery or supply chains, and ex-consultants, chiefs of staff and ops leads who want to own the outcome map well here.
• Evidence-led problem framer: you size a problem with data before proposing a solution, and you've sized one from messy, incomplete data and defended the number to people who disagreed.
• Ruthless prioritiser: you've run several work streams at once with real trade-offs between them, and you can explain what you dropped, what you phased, and why.
• Clear communicator and negotiator: you write briefs an engineer can build from without a translator, and you've negotiated with an external party whose incentives weren't yours to reach an outcome that worked for both sides. Half your week will be external and commercial, and you genuinely enjoy that part of the job.
• Closes the loop: you've shipped an operational change that stuck after you stopped pushing it, and you can walk us through what resisted and how the data told you it held.
• Owner of the messy middle: you've taken what members, clinicians and partners each need and turned it into one coherent journey, and you like the operational half of product as much as the roadmap half. That includes being willing to chase the lab for the result that should have arrived last Tuesday.
• Bonus points: experience in healthcare, pathology or imaging; marketplace, logistics or multi-party supply chain operations; or building reporting yourself with SQL, dbt or equivalent rather than briefing it.

Why It's Great to Work at Everlab

Do work that matters: we're building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system.

Work-life flexibility: hybrid working with 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters.

Experience Everlab as a customer: full access to the Everlab health program, provided after successfully passing probation.

Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.

People you'll love working with: a welcoming, mission-driven team of smart, thoughtful people doing meaningful work.

Everlab is building the health platform of the future. We exist to deliver personalised, preventative healthcare at scale, using advanced diagnostics, AI, and real clinicians to help people live longer, healthier lives.

Today, we offer Australia's most comprehensive health assessment: 100+ biomarkers tested across bloods, imaging, and physical diagnostics, reviewed by a dedicated longevity doctor, with personalised protocols to act on the findings. We re-test every 6 months. We are not a 12-week programme. We are your health partner for life.

We are a medical company that owns the infrastructure: the technology, the clinics, the clinical frameworks, and the patient experience end to end. Our AI copilot augments 180+ clinicians. Our platform coordinates 33+ diagnostic services, 1,850 partner providers, and 30+ wearable integrations. Real doctors today. AI doctors tomorrow. Same clinical frameworks.

Our founding team includes serial entrepreneurs with $500m+ in exits and a Chief Medical Officer who left surgical training to build what he believes healthcare should be.

We are hiring people who want to do the most important work of their careers. The problems are hard. The pace is fast. The mission is real: deliver as much health, for as many people as possible, at the lowest cost.

If that excites you, we would love to hear from you.

Our team works in a hybrid model, with three days per week in the office.

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