Senior Pool Service Technician/Supervisor

Freedom Pools SA; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Freedom Pools SA is looking for a dedicated Pool Technician to provide professional pool servicing, maintenance and customer support, ensuring pools stay safe, clean and operating efficiently. The role focuses on balancing water chemistry, inspecting equipment and delivering excellent service to clients in Adelaide.

You will perform routine maintenance, attend service calls, complete reports and help keep vehicles clean and stocked.

Qualifications

• Previous experience in pool servicing or related field preferred.
• Sound understanding of pool water chemistry and testing procedures.
• Ability to diagnose and resolve pool equipment issues.
• Strong customer service and communication skills.
• Ability to work independently and manage daily schedules.
• Basic mechanical aptitude and problem-solving skills.
• Competent computer and mobile device skills.
• Current unrestricted Driver's Licence.
• Ability to perform physical work including lifting and outdoor tasks.
• Demonstrated commitment to workplace health and safety.

Responsibilities

• Attend scheduled customer service appointments.
• Test and balance pool water chemistry, monitoring chlorine, pH and alkalinity.
• Clean, skim, vacuum and brush pools as required.
• Inspect pumps, filters, chlorinators, heaters and equipment.
• Check filter pressures and operating performance.
• Inspect pipework and leaks.
• Perform routine preventative maintenance and minor repairs.
• Attend handovers and explain pool operation and water care requirements.
• Complete service reports with water testing results and chemical usage.
• Maintain service vehicles and monitor inventory levels.
• Supervisor duties including pre-beam checks and site inspections for pool installations.

Skills

Customer service

Communication

Problem solving

Independence

Mechanical aptitude

Computer skills

Mobile device skills

Safety awareness

Tools

Driver's licence

Job description

The purpose of this role is to provide professional pool servicing, maintenance and customer support to ensure customer pools remain safe, clean and operating efficiently. The Pool Technician is responsible for delivering exceptional customer service while maintaining pool water quality, equipment performance and compliance with all safety requirements.

Key responsibilities

Attend scheduled customer service appointments

Test and balance pool water chemistry, monitoring and adjusting chlorine, pH, alkalinity and other water parameters

Clean, skim, vacuum and brush pools as required

Inspect pumps, filters, chlorinators, heaters and associated equipment

Check filter pressures and operating performance

Inspect pipework, valves and connections for leaks

Perform routine preventative maintenance activities and complete authorised minor repairs and adjustments

Attend customer handovers and orientation sessions, explaining pool operation and water care requirements

Complete service reports following each customer visit, recording water testing results and chemical usage

Maintain service vehicles in a clean and organised condition and monitor chemical, consumable and spare-part inventory levels

Supervisor responsibilities, including pre-beam checks, site inspections and managing pool installations.

About you

Previous experience in pool servicing, pool maintenance, plumbing, trade service or related field preferred

Sound understanding of pool water chemistry and testing procedures

Ability to diagnose and resolve pool equipment issues

Strong customer service and communication skills

Ability to work independently and effectively manage daily schedules

Basic mechanical aptitude and problem-solving skills

Competent computer and mobile device skills

Current unrestricted Driver's Licence

Ability to perform physical work including lifting, carrying, bending and working outdoors in varying weather conditions

Demonstrated commitment to workplace health and safety