Senior Performance and Reporting Analyst

World Vision Australia; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Flexible working arrangements

Free on-site parking

Onsite café

Job summary

A leading humanitarian organization is seeking a Senior Performance and Reporting Analyst to drive accurate reporting and performance insights for the Community Retail & Supporter Experience department. The ideal candidate has 3-5 years of experience in business analysis, strong analytical and organizational skills, and will play a key role in developing reporting frameworks and providing actionable insights. This role offers flexible working arrangements, salary packaging, and more.

Qualifications

• 3-5 years of experience as a financial or business analyst.
• Experience in accessing databases and warehouses.
• Demonstrated ability to manage time and prioritize projects.

Responsibilities

• Model business processes and identify opportunities for improvement.
• Translate complex technical information into clear insights.
• Design and maintain data analysis and reporting systems.

Skills

Analytical skills

Organizational skills

Multitasking

Communication

Education

Bachelor’s degree in Finance, Economics, IT, or Business Administration

Tools

Power BI

SQL

Microsoft Dynamics CRM

Genesys Cloud

Job description

Senior Performance and Reporting Analyst

This role supports the mass retail business by delivering accurate reporting, performance insights, and fundraising progress for the Community Retail & Supporter Experience (CR&SX) department. You will lead the development and implementation of a robust performance reporting framework that ensures data integrity and provides actionable insights to key stakeholders.

In This Role, You Will

• Model business processes and identify opportunities for improvement
• Assess risks, issues, and benefits of proposed solutions and outline business impacts
• Develop functional specifications and cost estimates to support decision‑making
• Translate complex technical information into clear, actionable insights for all stakeholders
• Design and maintain data analysis and reporting systems for the department
• Ensure database accuracy through regular updates and error resolution
• Build and deliver insightful reports using Power BI and SQL, highlighting trends and key data points
• Communicate analysis findings clearly to managers and stakeholders
• Act as the primary point of contact and subject‑matter expert for reporting and data‑related queries
• Build and maintain strong relationships with internal stakeholders through regular engagement
• Manage and track key performance indicators across retail operations
• Support technology initiatives, automation projects, and process enhancements

Who You Are

You have strong analytical and organisational skills, can work with and analyse large sets of data, and thrive in a fast‑paced, dynamic environment. You are able to multitask across campaigns and initiatives, and communicate effectively with diverse stakeholders.

What You’ll Bring

• 3‑5 years of experience as a financial or business analyst
• Analytical skills that allow for the development of data‑driven reports
• Experience accessing databases and warehouses
• General knowledge of business operations, objectives, strategies, processes and information flow
• Demonstrated ability to manage time and prioritise projects to meet deadlines
• Knowledge of best practice for communicating and documenting key requirements and stakeholder feedback
• Prior experience analysing Microsoft Dynamics CRM and cloud‑based telephony platforms such as Genesys Cloud is viewed favourably
• Bachelor’s degree in a related field such as Finance, Economics, Information Technology, Business Administration or similar

The selection process

Interviews may start immediately, and the role may be filled before the closing date.

We embrace diversity and are committed to a safe environment for children. All successful candidates will undergo pre‑employment checks, including a criminal record check, and receive ongoing supervision, support and training.

World Vision Australia participates in the Inter‑Agency Scheme for the Disclosure of Safeguarding‑related Misconduct in Recruitment Process within the Humanitarian and Development Sector.

We offer great benefits such as salary packaging, birthday leave, flexible working arrangements, free on‑site parking and an onsite café for our employees.

About World Vision Australia

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us.