Senior Partner Success Manager

Concentrix; Australia; Remote; AUD 140,000 - 190,000; Full time

Job summary

Concentrix is seeking a Senior Partner Success Manager (Remote) to own a portfolio of partner-led customer engagements in AI-driven environments. You will drive customer outcomes, adoption, risk mitigation, and value realization across the book of business, balancing delivery quality with strategic relationship management.

The role combines program management, business acumen, and technical fluency in AI, LLMs, automation, and enterprise software.

Job description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB DESCRIPTION

Join our award-winning One Concentrix team as a Senior Partner Success Manager (Remote) supporting one of the world's most innovative AI-native technology companies. This role operates at the intersection of AI, customer outcomes, partner performance, and business transformation in a fast-paced, high-growth environment where speed, ownership, and execution matter.

The Senior Partner Success Manager owns a defined portfolio of partner-led customer engagements and serves as the accountable business owner for customer outcomes, engagement health, risk mitigation, adoption, and value realization across that book of business. This individual is accountable for delivery quality, customer adoption, engagement health, partner performance, customer value realization, and overall portfolio success. They are expected to independently assess situations, establish priorities, make informed business decisions, and take proactive action to improve outcomes across their portfolio.

Success in this role requires maintaining detailed visibility into every active engagement, including customer objectives, implementation progress, adoption trends, delivery risks, milestones, partner performance, blockers, and business outcomes. The Senior Partner Success Manager proactively identifies stalled or at‑risk engagements, diagnoses root causes, coordinates resolution across internal and external stakeholders, and drives successful customer outcomes.

This role serves as the operational leader across partner-delivered customer engagements, balancing customer success, partner accountability, delivery excellence, AI solution adoption, and operational scalability. The ideal candidate combines strong relationship management skills with business acumen, program management discipline, customer success expertise, and technical fluency in Artificial Intelligence (AI), Large Language Models (LLMs), AI-enabled workflows, automation technologies, and enterprise software solutions. Candidates should have practical experience leveraging AI-driven business solutions and automation as part of their daily work.

ABOUT CONCENTRIX

At Concentrix, we help the world's best brands build exceptional customer experiences through innovative technology, operational excellence, and human-centered solutions. As organizations accelerate adoption of