Senior Operations Lead

Seek Pass; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Diversity & inclusion focus

Job summary

SEEK Pass in Sydney is seeking a dynamic leader to drive sub-domain operations with urgency and ambition. You will coach, mentor and shape a high‑performance team across squads, ensuring scalable processes and data‑driven decision making.

You will lead hiring, onboarding and capacity planning, while maintaining compliance with laws and procedures. A university degree and startup experience are valued as you foster an inclusive culture and strategic impact.

Qualifications

• Experience leading a team with coaching and management responsibilities.
• Ability to operationalise processes and scale start-up operations.
• Comfort with ambiguity and data-driven problem solving.
• Strong judgement to manage multiple priorities and projects.
• Customer-focused mindset with strong written and verbal communication.
• Collaborates across functions and influences senior stakeholders.
• Positive, proactive attitude with ownership of outcomes.
• Attention to detail to ensure high-quality delivery across autonomous teams.

Responsibilities

• Act as part of a cross-functional sub-domain leadership team shaping ambitions and objectives.
• Set direction for squads, resolve escalations and ensure effective ways of working.
• Lead, coach and mentor the operations team with growth opportunities.
• Develop domain knowledge and use insights to influence prioritisation.
• Ensure consistency and efficiency in scoping, testing, launch, and scaling of features.
• Embody SEEK Pass purpose, principles and behaviours.
• Lead hiring and onboarding, capacity planning across squads.
• Stay informed on laws, obligations and standard operating procedures.

Skills

Team leadership

Coaching & mentoring

Operations leadership

Data-driven decision making

Stakeholder influence

Clear communication

Strategic planning

Attention to detail

Education

University degree

Job description

Job Description

• Work in a passionate, entrepreneurial team with big plans and a real sense of urgency


• Act as part of a cross-functional sub-domain leadership team, helping to shape the sub-domain ambition, set clear direction and objectives for squads within the sub-domain, resolve escalations between teams and ensure that effective ways of working are in place at all levels


• Be a highly effective leader, expert coach, and mentor, who fosters and maintains an inclusive culture within the sub-domain and sets team members up for success, ensuring all are given growth and development opportunities


• Develop deep domain knowledge of our operations, synthesise operational and data-driven insights to influence prioritisation and decision‑making, identify opportunities for system‑level operational optimisations and improvements


• Ensure consistency and optimal efficiency in sub-domain operations areas, including the methods, practice and processes for scoping, testing, launching, operationalisation and scaling of new product features, credentials and other launches


• Embody the SEEK Pass purpose, principles and behaviours


• Lead the hiring and onboarding of new operations team members for the sub-domain, and adequately capacity plan resource between squads


• Stay informed about and ensure ongoing compliance with relevant laws, obligations and standard operating procedures

Qualifications

• Experience leading a team, with a proven ability to effectively coach, train and manage people, and create a high‑performance environment that will get the best out of talented people


• Experience operationalising processes and scaling operations within a start‑up environment


• Comfort with ambiguity, with a proven ability to solve complex and detailed problems using a logical and data‑driven approach


• Exceptional judgement and decision‑making skills, including an ability to manage multiple priorities and initiatives, identifying trade‑offs and prioritise the critical few things


• Possess a customer‑focused mindset, with excellent written & verbal communication skills


• An ability to collaborate across multiple functions and teams, and to build rapport, identify needs, deliver proposals, and influence senior stakeholders across SEEK Pass and SEEK.


• Positive can‑do attitude, demonstrated resilience, shows initiative and takes ownership of outcomes


• Strong attention to detail, able to identify issues and connect the dots to ensure high‑quality products are delivered with consistency across multiple autonomous teams


• Good high‑level understanding of key technology concepts

Other Qualifications, Skills and Experience

• Experience as a senior leader or operations manager in a start‑up environment, working with agile software development teams


• Experience with defining operational or product requirements, tracking performance, exploring drivers, diagnosing issues, etc


• Police checks, identity documents and verification


• Relevant university degree would be advantageous

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.