Senior Operations Analyst

Ebury; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mentorship program

Competitive starting salary

Cutting-edge technology

Career progression

Job summary

Ebury Sydney is seeking a Senior Operations Analyst to join our Regional Operations team in a hybrid setup (4 days in office, 1 day WFH). The role focuses on reconciling client funds, processing payments, and conducting due diligence with a strong emphasis on accuracy, risk controls, and client service.

You will help resolve issues, support training, and contribute to process improvements. You will work in a fast-paced fintech environment, collaborating with liquidity providers and partner

Qualifications

• Proactive problem solving to address daily operational bottlenecks.
• Collaborative team player to support team cohesion and mentorship.
• Strong numerical and detail-oriented mindset for data accuracy.
• Excellent organizational and time-management skills to meet tight SLAs.
• Strong interpersonal and communication abilities with peers, internal departments and partners.
• Adaptable and agile—quickly learn and master new processes.

Responsibilities

• Reconcile client funds across bank accounts and back-office systems.
• Process and verify client payments in line with SLAs.
• Complete and verify client beneficiary details.
• Conduct post-payment investigations and follow up with liquidity providers and banks.
• Contact providers to prioritize queries and investigate incidents.
• Perform 4-eyes controls on client information as part of due diligence.
• Review transactions and 4-eyes approvals under financial crime screening rules.
• Assist clients with transaction questions via email, phone, and chat.
• Take instructions from clients interacting with Ebury offline.
• Communicate task status to colleagues and escalate issues as needed.
• Support induction and ongoing training for new starters.
• Contribute feedback to improve efficiency, service, and risk management.
• Adhere to internal policies and quality standards.

Skills

Proactive problem solver

Collaborative team player

Numerate and detail-oriented

Organizational and time-management

Interpersonal and communication

Agile and adaptable

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Senior Operations Analyst

Regional Operations

Ebury Sydney Office - Hybrid: 4 days in the office, 1 day working from home per week

What you’ll do

• Reconciliation of client funds received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes.
• Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs.
• Completion and verification of clients beneficiaries, in accordance with internal processes.
• Conduct post-payment investigations, following up with Ebury’s Liquidity Providers and Partner Banks until full resolution.
• Contact Ebury’s Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly.
• Conduct updates and 4-eyes controls on client information as part of Ebury’s Ongoing Due Diligence, adhering to the relevant processes and procedures.
• Review of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate.
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, in a manner appropriate to the nature of the query and the client in question.
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes.
• Communicate the status of tasks to colleagues, supervisors and managers, and elevate problems swiftly, as needed.
• Support in the delivery of induction training for new starters as well as continue to support colleague learning and development.
• Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel.
• Support in ad-hoc projects within the department and wider business, as required.
• Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk
• Adhere to all internal policies, processes and procedures.
• Quality standard, dealing with substandard work productively & constructively.
• Uphold and reinforce company and departmental values.
• Ability to consistently meet Quality KPI's / SLA’s as determined by the role.
• Help all analysts to understand accountability and importance of owning outputs.
• Takes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support.

What you’ll need

Understanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these.

Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates.

Advanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types.

Strong communication skills, both verbal and written

Highly empathetic, with strong active listening skills

Understanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity.

Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these.

Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations.

Proactive, with the ability to work effectively within a fast-paced and high pressure environment.

Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed.

Diligent, with excellent attention to detail.

Effective critical thinking skills, with the ability to find solutions to problems independently.

Co-operative, and comfortable working in a team environment.

Curious and engaged, takes ownership of own learning journey by asking questions and seeking out new information.

Adaptable, with the ability to cope with changing products, processes and procedures.

Motivated and driven, with a desire to make Ebury a success.

Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these will be considered.

Skills

• Proactive problem solver who takes immediate ownership of daily operational bottlenecks and independently resolves or escalates complex issues.
• Collaborative team player, with the energy to support team cohesion and mentor junior analysts to help scale Ebury’s Asia Pacific business operations.
• Highly numerate and detail-oriented, with strong analytical skills to identify patterns, errors, or data discrepancies in operational workflows.
• Strong organizational and time-management skills, with the proven ability to meet tight SLAs, multi-task, and efficiently execute daily deliverables.
• Strong interpersonal and communication skills to build seamless working relationships with immediate peers, internal departments, and external banking partners.
• Agile and highly adaptable, with a proven capacity to quickly learn, adopt, and master new products, systems, and changing operational procedures.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the‑art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sydney Office: A fantastic location with excellent transport links.

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast‑growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose‑built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice for Job Applicants:

Ebury only accepts applications via official Ebury channels. We will only contact you from an @ ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms:

Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement:

Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.