Senior NICE CXone Solutions Engineer

Green Light Worldwide

City of Melbourne

Hybrid

AUD 140,000 - 190,000

Full time

2 days ago

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Job summary

Green Light Australia is seeking a Senior NICE CXone Contact Centre Engineer to design and deliver CXone solutions across enterprise environments. You will translate business and operational requirements into scalable CXone designs and configure components such as routing, IVR, and reporting.

The role involves migrating from legacy systems, integrating with CRM and APIs, and producing documentation and runbooks.

Qualifications

Proven experience in Senior Engineer roles in contact centres.
Extensive experience designing and delivering NICE CXone solutions.
Experience across the full project lifecycle from design to deployment.
Strong understanding of contact centre tech, telephony, IVR, omnichannel and reporting capabilities.
Experience integrating NICE CXone with CRM platforms and APIs.
Proven ability to lead large-scale transformation and migration projects.
Strong stakeholder engagement with business and technical teams.

Responsibilities

Lead the design and delivery of NICE CXone Contact Centre solutions across enterprise environments.
Translate business and operational requirements into scalable CXone technical designs.
Configure and implement CXone components including routing, IVR, call flows, ACD, digital channels, workforce optimisation, and reporting.
Support end-to-end platform migrations from legacy contact centre technologies to NICE CXone.
Conduct system integration activities with CRM, telephony, API, and third-party platforms.
Develop technical documentation, configuration standards, and operational runbooks.