Senior Manager, Security Operations & Parking

University of New South Wales; Sydney; Presencial; AUD 140.000 - 171.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Additional 3 days leave during Dec.

Up to 50% discount on UNSW courses

Flex 17% Superannuation contributions

Discounts and entitlements (retail, ed

Descripción de la vacante

University of New South Wales – Kensington NSW is seeking a Senior Manager to lead Security Operations and Parking. This full-time, on-site role drives safety, resilience and operational excellence across UNSW’s Kensington and Sydney metro campuses.

You will oversee security services, parking operations, governance and incident readiness, reporting to the Director of Protective Services. A NSW Security Licence and a strong leadership background are essential.

Formación

• Senior leadership experience in security operations within a large, complex organisation.
• Must hold a current NSW Security Licence (1A/2A).
• Experience leading responses to complex or high-risk security incidents, with ability to stay composed under pressure.
• Proven track record delivering projects and driving service improvements.
• Strong contractor management, KPI oversight and service delivery outcomes.
• Excellent written and verbal communication with attention to detail in reports and briefings.
• Highly organised with ability to prioritise, meet deadlines and work autonomously.
• Proactive approach to continuous improvement and stakeholder engagement.

Responsabilidades

• Provide strong leadership to operational managers and foster a high-performing team culture.
• Deliver expert, timely advice to senior leadership on threats and risks.
• Manage contracted guarding and security services across Sydney metro campuses.
• Oversee parking services governance, operations and safety compliance.
• Lead responses to significant incidents and coordinate stakeholder briefings.
• Drive budget planning, forecasting and financial risk management.
• Build relationships with senior leaders and drive continuous improvements.

Conocimientos

Leadership

Strategic thinking

Contractor management

Budgeting

Stakeholder engagement

Communication

Decision making

Problem solving

Educación

Tertiary qualification in a relevant field

Descripción del empleo

Senior Manager, Security Operations & Parking

University of New South Wales – Kensington NSW

• Employment Type: Full-time (35 hours per week), continuing position.
• Remuneration: Level 9 - starting at $153,933 plus 17% superannuation
• Location: Kensington, NSW (Full time on-site role)
• NSW Master Security Licence No. 407841533.

About UNSW

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

The Senior Manager – Security & Parking plays a pivotal leadership role in shaping the safety, resilience and operational effectiveness of UNSW’s Kensington and Sydney metro campuses. Reporting to the Director of Protective Services, you set the strategic direction for security operations, guarding services, parking management and incident readiness, ensuring services are contemporary, compliant and aligned with campus priorities.

You lead a multidisciplinary team and act as a senior escalation point during significant incidents and high‑risk events, strengthening UNSW’s capability to respond, adapt and operate safely. Your leadership ensures security services are financially sustainable, risk‑aware and consistently high performing.

This role works closely with two direct reports, the Security Manager – Events & Operations and the Security Manager – Incident Management. Together, the three roles form an integrated leadership unit within Protective Services — aligning strategic direction, operational delivery and incident readiness to ensure UNSW’s security services are coordinated, consistent and responsive across all Sydney metro campuses.

About the Role

You will be required to undertake and have experience in the following areas of expertise:

• Provide strong leadership to operational managers, fostering a high‑performing team culture, ensuring service standards are met, and actively demonstrating UNSW’s Code of Conduct and Values.
• Deliver expert, timely advice to senior leadership on emerging threats, security risks and mitigation strategies, including oversight of personal threat management cases.
• Manage contracted guarding and security services across Sydney metro campuses, including procurement, tender processes, contract variations, KPI management and corrective actions.
• Provide strategic oversight, governance and operational delivery of parking services, ensuring safe, compliant and well‑aligned campus access operations.
• Ensure governance, compliance and assurance processes meet legislative, regulatory and University requirements, while identifying and controlling psychosocial and physical health and safety risks.
• Lead responses to significant, complex or escalating security incidents, provide operational oversight at high‑risk events, coordinate stakeholder briefings, and participate in the Protective Services on‑call roster.
• Drive budget planning, forecasting and financial risk management across functional areas, and manage designated projects assigned by the Head of Operations, Protective Services.
• Build and maintain strong relationships with senior leaders across Protective Services and the University, support cross‑functional initiatives, and review service delivery complaints to implement corrective actions and systemic improvements.

About You

• A relevant tertiary qualification and demonstrated senior leadership experience (5+) leading security operations within a large, complex organisation.
• Must hold a current NSW Security Licence (1A/2A)
• Demonstrated experience leading responses to complex or high‑risk security incidents, with the ability to remain composed and make sound decisions under pressure.
• Proven experience delivering projects as part of a working group, including developing operational plans, procedures and service improvements.
• Strong contractor management capability, including oversight of guarding services, performance management and service delivery outcomes.
• Excellent written and verbal communication skills, with a high level of attention to detail in reports, briefings and operational documentation.
• Highly organised, with the ability to manage competing priorities, meet deadlines and operate autonomously when required.
• Demonstrated ability to identify, analyse and solve complex problems, showing initiative and a proactive approach to continuous improvement.
• Excellent consultation, influencing and negotiation skills, with proven ability to engage effectively with diverse internal and external stakeholders.

For further information on the role & responsibilities, please refer to the Position Description

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Additional 3 days leave during December festive period.
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave‑loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Pre‑Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre‑employment checks relevant to the role they have applied for.

These pre‑employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender‑Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.