Senior Manager, Outreach and Specialised Services

Richmind WA; Perth; On-site; AUD 141,000 - 163,000; Full time

Job summary

Richmind WA is seeking a Senior Manager for Outreach and Specialised Services to lead transformative mental health programs. This role will oversee support initiatives for complex mental health needs, focusing on team leadership, compliance, and community engagement. Join a values-led organization making a real impact in the community while fostering professional growth and inclusion.

Benefits

Long service leave benefits after 5 years' service

Two additional leave days

Salary packaging up to $18,640

Core Training provided

Four weeks annual leave

Qualifications

• 3-5 years’ experience leading multidisciplinary teams in mental health.
• Experience delivering services within compliance and funding frameworks.
• Strong commitment to recovery-oriented and trauma-informed care.

Responsibilities

• Oversee community-based programs supporting mental health needs.
• Lead and support team through coaching and capability building.
• Ensure services are safe, compliant, and high quality.

Skills

Leadership

Communication

Relationship-building

Cultural responsiveness

Strategic planning

Education

Degree in Social Work, Psychology, Nursing or related field

Job description

Senior Manager, Outreach and Specialised Services

$141,000+ p.a + super + salary packaging

Be part of something bigger. Lead programs that transform lives.

At Richmind WA, we believe that it takes courage — to walk alongside people through recovery, to reimagine what’s possible, and to lead systems change in mental health. We’re looking for a compassionate, strategic, and experienced leader to take on the role of Senior Manager, Outreach and Specialised Services.

This is an exciting opportunity to join a progressive and values-led organisation where your leadership will directly influence outcomes for people with complex and enduring mental health needs.

If you’re someone who thrives on complexity, leads with heart, and wants to be part of something genuinely transformational — this is your moment.

What you’ll be doing

You’ll oversee and support a range of community-based programs delivering critical support to people with complex and enduring mental health needs, including:

• MH Connext
• Hearing Voices Network (HVN)
• PaRK Service
• Albany Fellowship House – Community Hub

You’ll work closely with program leads, consumers, carers, funders and sector partners to strengthen outcomes, embed lived experience, and grow the reach and influence of these programs.

What your work will look like

• Leading and supporting a team of program leads through coaching, supervision, and capability building.
• Ensuring services are safe, compliant, high quality, and aligned to trauma-informed, person-centred practice.
• Translating strategic goals into meaningful operational plans that your team can get behind.
• Using outcomes data to measure impact and guide continuous improvement.
• Driving service innovation and co-design initiatives in collaboration with your peers and stakeholders.
• Building partnerships with funders, community leaders and sector organisations.
• Ensuring your team feels heard, supported and empowered to do great work every day.
• Travelling throughout the Perth Metro, Southwest and Great Southern regions to engage services and communities in the design and delivery of impactful initiatives.

What you’ll bring

We’re looking for someone who’s brave enough to lead with both vision and vulnerability. Someone who:

• Brings 3-5 years’ experience in a similar role leading multidisciplinary teams in mental health, outreach, or community settings.
• Knows how to deliver services within contractual, compliance and funding frameworks — without losing sight of the human behind the data.
• Is committed to recovery-oriented and trauma-informed care.
• Has strong communication and relationship-building skills, especially with teams and external partners.
• Is culturally responsive, inclusive and curious — always asking: how can we do this better?
• Holds a degree in Social Work, Psychology, Nursing or a related field (lived/living experience is also deeply valued) or has significant industry experience relevant to the role.

What’s in it for you?

We know that talented people have options. Here’s why we think Richmind WA should be one of yours:

• You’ll make real impact. Your leadership will shape services that reach some of the most marginalised people in our communities — and support them on their recovery journey.
• You’ll grow. We’ll back your development with mentoring, reflective supervision, and real opportunities to take your leadership to the next level.
• You’ll be part of something bigger. We’re bold about our vision. You’ll be joining a team of people who are deeply committed to sector transformation — and to walking the talk.
• You’ll feel it. That sense of purpose. The trust. The people-first culture. It’s hard to describe — but you’ll know it when you’re here.

How to apply

We’d love to hear from you. Please submit:

• A current resume
• A cover letter (max. 2 pages) telling us why this role resonates with you, and how your experience aligns

At Richmind WA, we welcome people from all walks of life — including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with disabilities, and those with lived or living experience of mental health challenges.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? Do you identify as Aboriginal/Torres Strait Islander?

Community Services & Development 101-1,000 employees

Richmind WA is a leading WA mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.

Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations. We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people.

Richmind WA is a leading WA mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing.

Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations. We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people.

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Perks and benefits Long service leave benefits after 5 years’ service Two additional leave days Salary packaging up to $18,640 Core Training is provided Four weeks annual leave

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