Senior Manager, Customer ICT, APAC

Vantage Data Centers Australia Pty Ltd; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Health and welfare benefits

Retirement plan

Paid leave

Job summary

Vantage Data Centers Australia Pty Ltd seeks a Senior Manager, Customer ICT for the APAC region to lead and elevate design and engineering efforts for Customer ICT infrastructure. You will own the design lifecycle, collaborate with engineering teams, oversee procurement, and act as the primary liaison with department leaders across the APAC market.

You will guide regional design management, mentor teams, and promote innovation in BIM, prefabrication, and low-carbon design.

Qualifications

• Bachelor’s degree in telecommunication engineering or related discipline preferred.
• 10+ years of experience in design engineering, design management, or related leadership roles within data center.
• Strong understanding of data center and customer ICT; MEP knowledge is a plus.
• Proven experience managing the full design lifecycle across complex construction projects.
• Experience coordinating with consultants, contractors, and multidisciplinary design teams across large-scale developments.
• Strong knowledge of design coordination, change management, and construction delivery processes.
• Commercial awareness with the ability to assess design impacts on cost, schedule, and project performance.
• Strong stakeholder management and communication across regional and cross-cultural teams.
• APAC construction markets familiarity; travel about 25%.

Responsibilities

• Lead development and continuous improvement of regional ICT design packages, standards, and specifications.
• Oversee full design lifecycle from feasibility to IFC, ensuring alignment with cost and schedule.
• Establish regional design management processes and KPI monitoring.
• Support sales and development teams in client meetings and technical presentations.
• Provide updates on design progress, risks, and priorities to senior leadership.
• Coordinate design changes across internal teams and external consultants.

Skills

Stakeholder management

Communication skills

Leadership

Change management

Design coordination

Education

Bachelor’s degree in telecommunication engineering

Tools

BIM

Job description

About Vantage Data Centers

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

Vantage is actively seeking an experienced Senior Manager, Customer ICT for the APAC market to strategically lead and enhance design and engineering efforts for Customer Information and Communication Technology infrastructure. The role involves holistic ownership of the Customer ICT infrastructure design life cycle, working closely with other engineering teams, overseeing procurement processes, and serving as the primary point of contact for department leaders. The Senior Manager will foster seamless collaboration across functions, drive uniformity in product delivery, and work closely with others in the Design & Engineering team to improve processes and tackle engineering challenges. This role requires a professional with extensive data center design management experience and a proven track record of excellence in complex engineering projects, and a background in Customer ICT who will complement the other Subject Matter Experts in the D&E team.

Key Responsibilities & Essential Job Functions

• Lead the development, review, and continuous improvement of regional design packages, standards, and engineering specifications to ensure consistent and high-quality project delivery for ICT system designs covering:
• Structured cabling systems (Fiber and Copper) and support systems Rack, patch panel and ICT hardware Outside plant (OSP) fibre networks Carrier and telecommunications infrastructure Meet-Me Rooms (MMR) Network rooms and telecommunications spaces
• Support the D&E team by providing subject matter advice on Customer ICT matters.
• Oversee the full design lifecycle from Feasibility, Concept through IFC, ensuring designs are coordinated, complete, and aligned with project cost plans, schedules, and operational requirements.
• Establish and maintain regional design management processes, including design deliverables tracking, IFT and IFC documentation, and KPI monitoring to ensure consistency across projects.
• Support sales and development teams during client meetings, technical presentations, and project interviews.
• Provide clear updates on design progress, risks, and priorities to senior leadership.
• Support procurement and regional project teams in the selection and management of consultants and engineering partners.
• Maintain strong relationships with design consultants, contractors, and suppliers.
• Monitor design quality and proactively identify gaps, inconsistencies, and risks within design documentation.
• Ensure compliance with Vantage safety, quality, and operational standards.
• Coordinate design changes across internal teams and external consultants to ensure alignment across CSA, MEP, and ICT systems.
• Support delivery teams in resolving design-related issues during construction.
• Promote innovation in design delivery, including the use of BIM, prefabrication, modularisation, and low‑carbon design approaches.
• Drive continuous improvement across design, procurement, and construction processes.
• Lead and mentor regional design and engineering teams, fostering collaboration, performance, and knowledge sharing through regular reviews and lessons learned.
• Provide input on cost implications arising from design development and support value engineering and change management processes.

Job Requirements

• Bachelor’s degree in telecommunication engineering, or a related technical discipline preferred.
• Minimum 10+ years of experience in design engineering, design management, or related leadership roles within data center.
• Strong understanding of data center and customer ICT, knowledge in MEP is considered an advantage.
• Proven experience managing the full design lifecycle across complex construction projects.
• Experience working with consultants, contractors, and multidisciplinary design teams across large-scale developments.
• Strong knowledge of design coordination, change management, and construction delivery processes.
• Commercial awareness with the ability to assess design impacts on cost, schedule, and project performance.
• Strong stakeholder management and communication skills with experience working across regional and cross-cultural teams.
• Familiarity with APAC construction markets and applicable building codes.
• Expected travel is 25% of the time, but may grow and evolve over time.

As the Senior Manager, Customer ICT, APAC you will be instrumental in advancing the design and engineering excellence of Vantage's data center projects, contributing to the growth and success of our organization.

Your technical acumen, leadership skills, and dedication to innovation will shape the future of data center development in the region.

We operate with No Ego and No Arrogance.

We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses.

We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.

Our hard and efficient work is rewarded with an above market total compensation package.

• We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
• Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.