Senior Manager, Consumer Lending

Bendigobank; Adelaide; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Career development programs

Leadership development programs

Job summary

Bendigo and Adelaide Bank is seeking a strategic Product Leader to own a critical portfolio, shape multi-year roadmaps, and drive customer outcomes across branch, mobile, phone and digital channels.

Reporting to the General Manager Products & Analysis, you will lead pricing strategy, lifecycle governance, and cross-functional collaboration while mentoring a high-performing team in a hybrid, flexible work environment.

Qualifications

• Proven experience developing, embedding, and executing product roadmaps and pricing models within financial services.
• Strong financial literacy with portfolio P&Ls, margins, pricing elasticity, and KPIs.
• Hands-on product delivery, translating needs into features and managing agile backlogs.
• Excellent communication to influence senior executives and multiple teams.

Responsibilities

• Strategic Planning & Roadmapping: Define customer-centric multi-year roadmaps aligned with enterprise pillars.
• End-to-End Product Lifecycle: Manage from conceptualisation to go-to-market and ongoing optimization.
• Performance, Pricing & Portfolio Economics: Own pricing structures and drive profitability and growth.
• Cross-Functional Collaboration: Partner with Distribution, Marketing, Digital Channels, Transformation and frontline teams.
• Technical & Backlog Prioritisation: Translate needs into specs, manage backlogs, write user stories, guide trade-offs.
• Proactive Risk & Governance: Ensure regulatory compliance and ethical market practices.
• Team Leadership & Capability: Mentor the Product team and foster continuous improvement.

Skills

Product Leadership

Commercial Acumen

Analytical Thinking

Delivery & Agile

Influencing Stakeholders

Regulatory & Prudential

Mentorship & Leadership

Job description

Employment Type: Permanent

Employee Class: Full Time

Make a meaningful impact where purpose meets performance

Are you a strategic product leader passionate about designing market-leading customer journeys, driving portfolio growth, and shaping the future of banking?

We are looking for an experienced and forward-thinking Product Leader to take ownership of a critical product portfolio, steer multi-year product roadmaps, and champion exceptional customer outcomes across all channels.

About the Role

Reporting directly to the General Manager Products & Analysis and serving as an integral member of the Product & Analysis Leadership Team, this senior role carries end-to-end accountability across your designated product sets.

Operating with autonomy and strategic vision, you will shape and implement a forward-looking product roadmap, guide product simplification and rationalisation, and lead commercial pricing strategies that drive sustainable portfolio performance.

Key Responsibilities include:

• Strategic Planning & Roadmapping: Define and execute customer-centric product strategies and multi-year roadmaps aligned with enterprise pillars, ensuring balance between customer needs, commercial viability, and channel execution.
• End-to-End Product Lifecycle: Manage the full product lifecycle in accordance with our Product Lifecycle Framework—from conceptualisation, business case approval, and go-to-market execution, through to continuous optimization and product simplification.
• Performance, Pricing & Portfolio Economics: Own pricing structures and financial frameworks, driving portfolio profitability, balance sheet growth, and margin management while articulating clear customer value.
• Cross-Functional Collaboration: Partner closely with Distribution, Marketing, Digital Channels, Transformation, and front-line bankers to deliver cohesive, frictionless experiences across branch, mobile, phone, and digital channels.
• Technical & Backlog Prioritisation: Translate strategic customer and business needs into actionable product specifications, working directly with delivery squads to manage backlogs, craft user stories, and guide trade-off decisions.
• Proactive Risk & Governance: Embed a strong risk culture, ensuring products remain fully compliant with regulatory frameworks, APRA prudential standards, and ethical market practices.
• Team Leadership & Capability: Inspire, mentor, and foster high performance within the Product team, driving a continuous improvement mindset and celebrating collective achievements.

What You’ll Bring

You are a lateral thinker, strategic influencer, and seasoned product professional with deep financial services expertise and a strong commercial track record.

We are seeking:

• Proven Product Leadership: Demonstrated experience developing, embedding, and executing product roadmaps, pricing models, and portfolio strategies within retail or business financial services.
• Commercial & Analytical Acumen: Strong financial literacy with experience managing portfolio P&Ls, margin dynamics, pricing elasticity, and performance KPIs.
• Delivery & Agile Savvy: Hands-on experience translating customer needs into product features, working with delivery backlogs, and managing agile product delivery.
• Influencing & Stakeholder Mastery: Exceptional communication skills with the ability to build trust, influence senior executives, and unite diverse teams across distribution, risk, and technology.
• Prudential & Regulatory Soundness: A solid understanding of the Australian financial services regulatory landscape, product governance standards, and customer care principles.
• Inspirational Mentorship: Proven capability to lead, develop, and uplift team members in a collaborative, learning-focused environment.

Why Bendigo and Adelaide Bank?

We are proud to be Australia’s better big bank. Here, you’ll enjoy the scale and impact of a major financial institution paired with genuine care, community focus, and agile decision-making.

• Flexibility First: Meaningful hybrid and flexible work options designed to support your work-life balance.
• Continuous Growth: Structured career pathways, leadership development programs, and enterprise-wide mobility.
• Purpose-Driven Culture: Work for an organization recognized consistently for high trust, customer advocacy, and social impact.

Ready to Shape the Future of Banking?

All of this is currently a Full time, permanent role based in any of our head office locations.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

So, what are you waiting for? Come and join the better big bank!

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We are committed to responding to all candidates, regardless of the outcome of your application.