Senior M365 Cloud Specialist

Approach Consulting; Canberra; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

On-site working in ACT offices

Job summary

Approach Consulting is seeking a Senior M365 Cloud Specialist Engineer to join a major Federal Government department. You will administer a large Microsoft 365 environment, focusing on security, governance and user experience across Teams, SharePoint and Purview. The role requires strong PowerShell automation and collaboration with ICT teams.

You’ll contribute to deploying new capabilities, ensuring compliance, and optimizing operational efficiency in a high-visibility, enterprise-scale setting.

Qualifications

• Proven experience administering Microsoft 365 environments at a large scale.
• Strong governance, security and compliance capabilities for SharePoint and Purview.
• Automation and scripting with PowerShell to streamline administration.
• Experience enabling Copilot, Viva, Teams policies and voice configurations.

Responsibilities

• Administer, support and optimise the M365 environment including Teams and SharePoint.
• Troubleshoot complex SharePoint and M365 issues with practical options.
• Configure services to meet security and governance requirements.
• Monitor performance, health and notifications and assess risks.
• Develop and maintain technical docs and operational procedures.
• Provide technical guidance to project teams and stakeholders.
• Support delivery of new M365 capabilities and transition to BAU.

Skills

Microsoft 365 administration

SharePoint Online governance

Microsoft Teams configuration

Purview information protection

Copilot governance

Viva platform knowledge

Power Platform automation

PowerShell scripting

Job description

Approach Consulting is seeking a Senior M365 Cloud Specialist Engineer to join a major Federal Government department responsible for delivering critical national capabilities that support Australia's security, border operations, identity services, and emergency management functions. Operating within a highly complex environment, they undertake significant technology and transformation initiatives with nationwide impact.

AGSVA Clearance
NV2 preferred

Location
Candidates can be located in the ACT, QLD, VIC, NSW, SA.
Contractors must be on site in State Offices when required or as per business needs.

Opportunity

Join a team responsible for a large-scale Microsoft 365 environment that supports critical business operations and enterprise collaboration. You'll play a key role in enhancing platform performance, security, governance and user experience, while contributing to the delivery of new capabilities, automation initiatives and continuous service improvements. Working closely with stakeholders across ICT, projects and the broader business, you'll provide technical expertise across Microsoft 365 technologies, support the successful transition of new services into production, and help ensure a secure, reliable and well-governed digital workplace.

Key Responsibilities

• Administering, supporting and optimising the Department’s Microsoft 365 environment, including Microsoft Teams, SharePoint, Microsoft Purview and Microsoft Copilot;
• Investigating, troubleshooting and resolving complex SharePoint and Microsoft 365 technical issues, providing practical solution options and clear advice to stakeholders.
• Supporting the implementation, configuration and validation of Microsoft 365 services to meet business, operational, security and governance requirements.
• Monitoring platform performance, availability, service health and Microsoft 365 change notifications, assessing organisational impact, risks and required actions.
• Implementing and maintaining Microsoft 365 security, compliance and Microsoft Purview governance controls, including information protection, retention, audit, data loss prevention and reporting capabilities required.
• Possess proficiency with PowerShell and automation for M365 administration.
• Developing and maintaining technical documentation, knowledge articles and operational procedures, and ensuring they are stored in the department’s recordkeeping repository;
• Providing technical advice and guidance to project teams, business representatives and support staff;
• Supporting the delivery of new Microsoft 365 capabilities and transitioning services into business-as-usual support;
• Monitoring the Microsoft 365 Message Centre and proactively assessing upcoming changes, feature releases and deprecations to determine organisational impact, risks and required actions.
• Identifying and implementing service improvements that enhance reliability, security, supportability, operational efficiency and user experience.
• Performing operational support activities, including incident, problems, change, release and knowledge management, in accordance with departmental processes and service management practices.
• Contributing to knowledge sharing, capability uplift and continuous improvement activities within the team;
• Liaising with project teams, business stakeholders, vendors, service providers and other ICT teams to support service delivery and project outcomes.

Technical Skills

• Microsoft 365 administration.
• SharePoint Online and on-premises administration and governance.
• Microsoft Teams configuration, policies and voice.
• Microsoft Purview information protection, labels, DLP, retention, audit, insider risk.
• Microsoft Copilot enablement, governance and enablement.
• Viva (Connections, Learnings, Insights, Engage).
• Power Platform automation.
• PowerShell scripting and automation.

Why Apply

This is an opportunity to work within a complex and highly visible enterprise environment, supporting the collaboration and productivity platforms that underpin critical business operations. You'll have the chance to influence the ongoing evolution of Microsoft 365 services, driving improvements across security, user experience, governance and platform performance.

Additional Information

• Teams, SharePoint, Purview & Copilot expertise
• PowerShell-driven automation and efficiency
• Enterprise-scale impact and stakeholder engagement