Senior Luxury Client Advisor – Global Brand, Bonus & Growth

Frontline Retail; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Burberry in Australia seeks a Senior Client Advisor to deliver a personalised and elevated experience for our clients, driving commercial success and brand loyalty. Reporting to store management, you will inspire clients with passion for the brand, fashion and luxury products, and demonstrate expert styling knowledge.

You will build lasting relationships by appointment, maintain high luxury standards in daily store operations, and support team members to deliver exceptional service to Burberry’s

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in Clientelling and building client relationships.
• Strong interest in fashion, art and culture.
• Understanding of store retail operations and luxury service standards.

Responsibilities

• Meet and exceed individual and store sales KPIs.
• Provide luxury service with product, fashion and styling expertise.
• Support Store Manager in customer issue handling and complaints.
• Follow client journey to elevate client experience and close sales.
• Build meaningful relationships with Clients and manage top client portfolio.
• Work by appointment to provide personalised service and promote loyalty and incremental purchases.

Skills

Sales performance

Clientelling

Teamwork

Fashion knowledge

Communication

English proficiency

Job description

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Senior Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Senior Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Support the Store Manager in dealing with customers complaints, when needed
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Support and coach Client Advisors in clientelling, service skills and building relationship top clients
• Foster team work and a positive work climate

CLIENT ENGAGEMENT

• Build meaningful relationships with Clients
• Maintain relationship with existing top client and build a portfolio of new top clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence,