Client Advisor (Sydney International Airport)

Burberry; Sydney; On-site; AUD 52,000 - 76,000; Full time

Job summary

Burberry Sydney International Airport is seeking a Client Advisor to deliver an elevated, personalised experience to luxury clients. You will build relationships, showcase fashion and styling expertise, and drive commercial success in a high-traffic airport store.

You will report to store management and engage with clients to grow loyalty while maintaining Burberry’s luxury standards and exceptional service in a dynamic retail environment.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in clienteling.
• Strong interest in fashion, art and culture.
• Fluent in local language; English proficiency desirable.

Responsibilities

• Meet and exceed individual and store sales KPIs.
• Provide luxury service and demonstrate knowledge in product, fashion and styling.
• Follow the client journey to elevate the client experience and close the sale.
• Maintain high luxury standards in front and back of house, including stockroom duties when needed.
• Foster teamwork and a positive work climate.

Skills

Sales-driven

Clienteling

Product knowledge

Team player

Job description

Client Advisor (Sydney International Airport)

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients.

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients.

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets.

Previous experience in Clientelling.

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team.

Fluent in local language; English proficiency is desirable.

Other language knowledge is desirable.

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team.

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling.

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.

Results driven and commercial mindset.

Flexible, collaborative and adaptable approach to work