Senior Life Claims Strategist

TAL Australia; Sydney; Presencial; AUD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual bonus

Wellbeing benefits

Discounted insurance

Descripción de la vacante

TAL Australia is seeking a Senior Claims Consultant to lead a portfolio of life insurance claims with care and efficiency. You’ll interpret policy terms, manage complex cases, and collaborate with underwriters, rehab consultants and legal officers to ensure quality outcomes.

Join a team that values client experience, professional growth, and adherence to regulatory requirements, with opportunities to mentor others and lead claims leadership initiatives.

Formación

• At least 4-6 years’ experience in Claims across Group Life Insurance with TPD and Income Protection claims.
• Ability to build rapport and empathy with customers during difficult times and a commitment to proactive, high-quality service.
• Comfortable navigating claims systems including Fineos, Genesis, OneNote and Excel.
• Diploma or Cert IV in Life Insurance, or equivalent (desirable).
• Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
• Demonstrated analytical and problem-solving skills with attention to detail.
• Advanced time management and prioritisation skills.

Responsabilidades

• Manage a portfolio of complex Group Life Insurance claims, balancing customer needs with policy and business requirements.
• Communicate effectively with customers, advisers, and treating practitioners via phone and written correspondence.
• Interpret policy terms, underwriting decisions, and non-disclosure matters to determine claim eligibility.
• Analyse complex financial and medical information to make sound, evidence-based decisions.
• Develop and monitor Return to Work plans in collaboration with customers and providers.
• Lead case conferences and gather critical information on customer conditions and work capacity.
• Collaborate with underwriters, rehab consultants, legal and medical officers, and reinsurers; mentor junior staff.

Conocimientos

Empathy

Communication

Claims systems

Time management

Analytical thinking

Educación

Diploma or Cert IV in Life Insurance

Tertiary qualifications in Business/Commerce/Health

Herramientas

Fineos

Genesis

OneNote

Excel

Descripción del empleo

TAL Australia is seeking a Senior Claims Consultant to lead a portfolio of life insurance claims with care and efficiency. You’ll interpret policy terms, manage complex cases, and collaborate with underwriters, rehab consultants and legal officers to ensure quality outcomes.

Join a team that values client experience, professional growth, and adherence to regulatory requirements, with opportunities to mentor others and lead claims leadership initiatives.