Senior Legislative Assurance Lead — Quality & Risk

Department of Customer Service; Parramatta; Hybride; AUD 133 000 - 147 000; Plein temps

Résumé du poste

Department of Customer Service in Parramatta region seeks an experienced Legislative Advice & Assurance Lead to steer independent quality assurance and provide practical technical guidance on complex duties matters. This hands-on senior role balances strong legal interpretation with service delivery in a high-volume environment.

You will lead the team, calibrate checks, and report on trends, risks and customer outcomes, while shaping guidance and training to improve operations.

Qualifications

• Experience administering NSW duties legislation, including the Duties Act 1997.
• Lead a team delivering risk-based quality assurance and audits.
• Provide or oversee technical advice on high-risk matters.
• Interpret legislation, policy, delegations and procedural requirements.
• Balance sound technical judgement with practical service delivery.

Responsabilités

• Lead a risk-based QA program across duties assessing compliance work.
• Provide clear technical advice on complex or high-risk matters.
• Set priorities, allocate work and manage service levels and backlogs.
• Maintain calibration, moderation and feedback for consistent checks.
• Identify recurring errors and recommend corrective action.
• Oversee triage where senior assurance judgement is needed.
• Turn assurance findings into updated guidance and learning.
• Report quality trends, risks and improvements to senior leaders.

Connaissances

Technical assurance

Taxation

Revenue

Audit

Compliance

Legal interpretation

Regulatory environment

Leadership

Prioritisation

Legislation interpretation

Data analysis

Communication

Description du poste

Department of Customer Service in Parramatta region seeks an experienced Legislative Advice & Assurance Lead to steer independent quality assurance and provide practical technical guidance on complex duties matters. This hands-on senior role balances strong legal interpretation with service delivery in a high-volume environment.

You will lead the team, calibrate checks, and report on trends, risks and customer outcomes, while shaping guidance and training to improve operations.