Senior Leader, Field Customer Operations & Service Excellence

Tabcorp Holdings Limited; Cumberland; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Five days of bonus leave

18 weeks parental leave

Wellbeing programs

Corporate discounts

Inclusive culture

Job summary

MAX Technical Services, part of Tabcorp, is seeking a senior operations leader to drive customer experience, operational performance and people leadership across VIC, NSW, TAS and WA. You will turn strategy into action, foster stakeholder relationships and identify efficiency improvements to deliver exceptional service.

You will lead geographically dispersed field teams, balance customer needs with business goals, and guide continuous improvement initiatives to elevate performance and

Qualifications

• Significant leadership experience in operations or technical services.
• Proven track record delivering service outcomes in field settings.
• Experience managing geographically dispersed teams.

Responsibilities

• Lead service delivery to meet and exceed customer and business expectations.
• Build, coach and develop high-performing teams across multiple states.
• Drive operational excellence through continuous improvement initiatives.
• Strengthen relationships with venue partners, customers and key stakeholders.
• Manage budgets and operational performance.
• Use data and insights to improve service outcomes and business performance.

Skills

Leadership experience

Field service

Geographically dispersed teams

Service delivery

Stakeholder management

Analytical thinking

Job description

MAX Technical Services, part of Tabcorp, is seeking a senior operations leader to drive customer experience, operational performance and people leadership across VIC, NSW, TAS and WA. You will turn strategy into action, foster stakeholder relationships and identify efficiency improvements to deliver exceptional service.

You will lead geographically dispersed field teams, balance customer needs with business goals, and guide continuous improvement initiatives to elevate performance and