Senior IT Support Technician (Level 2/3)

at; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A fast-growing MSP is seeking a Senior IT Support Technician for their Mulgrave office. The role involves providing IT support, working with cybersecurity initiatives, and managing infrastructure projects. Ideal candidates will have experience in an MSP environment, knowledge of Essential 8, and relevant certifications. This position offers ongoing training and career growth opportunities.

Benefits

Ongoing training and certification support

Career growth opportunities

Free parking

Qualifications

• Experience in IT support, specifically in an MSP environment.
• Knowledge of Essential 8 cybersecurity framework.
• Ability to perform server and cloud migrations.

Responsibilities

• Support Essential 8 security controls for client compliance.
• Configure and troubleshoot Microsoft Intune & SharePoint.
• Work on IT projects such as Windows 11 rollouts.

Skills

Knowledge of Group Policy, AD, DNS, DHCP

Familiarity with ThreatLocker

Excellent troubleshooting skills

Education

Certifications (Microsoft, Cisco, Linux)

Tools

ThreatLocker

Sentinel One

Job description

About Us

Screwloose IT is a fast-growing Managed Service Provider (MSP) delivering IT support, telecommunications, cloud, and cybersecurity services. We’re looking for a Senior IT Support Technician (Level 2/3) to join our Mulgrave office and help us deliver outstanding support and project outcomes to our clients.

The Role

This is an office-based role where you’ll provide IT support, deliver infrastructure projects, and contribute to security initiatives including Essential 8 compliance. You’ll also gain hands-on experience with ThreatLocker, Sentinel One, Cisco and other leading security platforms.

What You’ll Do

• Support Essential 8 or CIS security controls and client compliance.
• Configure, troubleshoot, and maintain Microsoft Intune & SharePoint.
• Perform server migrations, upgrades, and patching.
• Perform cloud migrations including Exchange, Active Directory & File Server.
• Support and maintain ThreatLocker & Sentinel One endpoint security.
• Support Data Loss Prevention initiatives including sensitivity labels, MS Purview & Safetica.
• Work on IT projects such as Windows 11 rollouts and client upgrades.

What We’re Looking For

• Knowledge of Group Policy, AD, DNS, DHCP & backups.
• Familiarity with ThreatLocker, Sentinel One or other security tools.
• Understanding of Essential 8 cybersecurity framework.
• MSP background and excellent troubleshooting skills.
• Certifications (Microsoft, Cisco, Linux) highly regarded.

What We Offer

• Office-based role in Mulgrave with free parking.
• Ongoing training and certification support.
• Career growth across IT support, infrastructure & cybersecurity.
• A supportive, professional team culture.