Senior IT Support Officer, Digital & Workplace Services Branch

PM&C; Canberra; On-site; AUD 92,000 - 98,000; Full time

Job summary

PM&C is seeking a Senior IT Support Officer in the Digital & Workplace Services Branch to deliver high-quality end-user ICT support. The role covers Canberra and national sites, handling incidents, service requests and contributing to service improvements.

The position is advertised as both ongoing and non-ongoing (up to 24 months); the final type will be negotiated with the chosen candidate. Flexible work options are explored where possible.

Qualifications

• End-user ICT support experience.
• Ability to work across multiple sites nationally.

Responsibilities

• Provide high-quality end-user ICT support across PM&C and partner agencies.
• Support multiple sites in Canberra and across the nation.
• Contribute to incident resolution and service requests, and mentor junior teammates.

Job description

Senior IT Support Officer, Digital & Workplace Services Branch

Employment Type

Ongoing & Non-ongoing (for a period of up to 24 months)

Classification

APS Level 5 ($91,909 - $98,259)

Employment Type

Ongoing & Non-ongoing (for a period of up to 24 months)

This role is being advertised as both ongoing and non-ongoing, with the employment type to be determined in negotiation with the preferred candidate and the PM&C delegate.

Where a non-ongoing specified term is offered, this would be for a maximum period of two (2) years. If the initial contract is for less than 2 years, it may be extended or renewed once, up to the 2 year limit.

A non-ongoing offer may result in conversion to an ongoing offer of employment, however this must occur within 18 months from the opening date of this advertisement.

Flexible Work

At PM&C we recognise the broad benefits of offering flexibility in how, when and where work is performed. We consider flexibility first from a starting position of ‘how can we make this work?’ and consider individual circumstances and operational requirements in making genuine attempts to establish mutually beneficial arrangements. Please reach out to the contact officer if you would like to explore what flexibility might look like for you, such as part time work, variable start and finish times or working from home.

Who we are

The ICT Service Delivery Section provides support for ICT Services, manages the ICT asset stocktake and lifecycle and support the department’s back end IT processes, infrastructure and networking, which enable the delivery of our services. The Information Technology and Security Branch (ITSB) is responsible for the secure provision and support of ICT business services across PM&C, our Shared Services agencies and to the Prime Minister and Portfolio Minister Offices’.

What you will do

The Senior IT Support Officer delivers high-quality end user ICT support services across the Department of the Prime Minister and Cabinet (PM&C) and partner agencies, supporting multiple sites in Canberra and nationally. This customer-facing role works with stakeholders at all levels to ensure timely, professional resolution of ICT incidents and service requests, contributes to continuous service improvement, and may provide guidance to junior staff as part of a collaborative support team.

Key duties include:

What you will bring

Our ideal candidate will have:

Eligibility

Security Clearance Required

Negative Vetting Level 1 (Secret)