Senior IT Project Manager - Taronga Zoo

Taronga Zoo; Mosman Municipal Council; Hybrid; AUD 151,000 - 167,000; Full time

Benefits offered by this job

Hybrid work model

Family passes

Free parking

Discounts on accommodation

Discounted food & drinks

Discounted Fitness Passport

Job summary

Taronga Zoo Sydney is seeking an experienced Senior IT Project Manager to lead the Ticketing and Unified Commerce Platform transformation within the Corporate Services team. You will drive end-to-end delivery from initiation to operations, ensuring scope, schedule and budget alignment to strategic guest-experience outcomes.

The role combines strategic leadership with hands-on delivery across multiple streams, emphasising governance, risk management and benefits realisation for a large-scale,

Qualifications

• Proven experience leading transformational IT projects in a complex organisational environment.
• Strong knowledge of project management methodologies (PRINCE2, PMBOK, Agile) and governance frameworks.
• Skilled in designing solutions based on business analysis and enterprise architecture principles.
• Demonstrated experience leading organisational change and adoption activities using PROSCI ADKAR to achieve sustainable outcomes.
• Demonstrated ability to align project delivery with strategic objectives and manage competing priorities.
• Demonstrated business partnering and stakeholder management skills.
• Strong attention to detail with a process-driven, continuous improvement mindset.
• Hold a current NSW Driver’s License or ability to have existing license formally recognised.

Responsibilities

• Overseeing all phases of delivery—from initiation and planning through to implementation and transition to operations.
• Deliver a Ticketing Transformation – Attractions Visitor Commerce Platform that supports Taronga's objectives and guest experience.
• Establish governance, assurance and compliance practices for informed decision-making.
• Provide executives and sponsors with clear visibility of program performance, risks and benefits realization.
• Balance strategic program leadership with hands-on delivery across multiple workstreams.

Skills

IT project leadership

PM methodologies

Enterprise architecture

Change management

Stakeholder management

Process improvement

Job description

• TCSA Salaried Employees Award, Clerk Grade 9/10, annual package $151,138 - $166,549 (includes base salary $133,348 - $146,945 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for an experienced and motivated Senior IT Project Manager to join our Corporate Services team!

A key leader in the end-to end delivery of Taronga’s Ticketing and Unified Commerce Platform, one of the organisation’s largest and most strategically significant digital initiatives. This role is responsible for overseeing all phases of delivery—from initiation and planning through to implementation and transition to operations. Ensure the programme is delivered efficiently, within agreed scope, timeframes and budget, while achieving defined benefits and outcomes aligned to Taronga’s strategic and guest experience objectives.

• Deliver a Ticketing Transformation – Attractions Visitor Commerce Platform that supports Taronga's strategic objectives, enhances guest experience, integrates seamlessly with enterprise systems, and provides a scalable foundation for future growth.
• Maintain an integrated program that delivers agreed scope, benefits, quality, time and budget outcomes, while proactively managing risks, dependencies and constraints.
• Align business, technology and operational requirements into a single enterprise solution that meets the needs of stakeholders across the organisation.
• Successfully complete procurement, vendor selection and contracting activities, ensuring the chosen solution and partners deliver long-term value, capability and strategic fit.
• Works in collaboration with the ‘Business User Champion’ to coordinate internal teams and external partners to enable cohesive delivery of a complex, multi-stream transformation program.
• Establish effective governance, assurance and compliance practices that support informed decision-making, transparency and adherence to organisational and regulatory requirements.
• Provide executives and sponsors with clear visibility of program performance, risks, decisions and benefits realisation, enabling timely and informed decisions.
• Achieve a successful transition to business-as-usual operations through effective change management, operational readiness, adoption and capability uplift, ensuring sustainable benefits realisation.
• Balancing strategic program leadership with hands-on delivery responsibilities, including the production of key project artefacts, requirements documentation, testing coordination, defect triage and readiness activities across multiple workstreams.

About You…

We are looking for candidates that have:

Key knowledge and experience

• Proven experience in leading transformational IT projects in a complex organisational environment.
• Strong knowledge of project management methodologies (e.g. PRINCE2, PMBOK, Agile) and governance frameworks.
• Skilled in designing solutions based on business analysis and enterprise architecture principles
• Demonstrated experience leading organisational change and adoption activities using recognised methodologies (e.g. PROSCI ADKAR) to achieve sustainable business outcomes and benefits realisation.
• Demonstrated ability to align project delivery with strategic objectives and manage competing priorities.
• Demonstrated business partnering, and stakeholder management skills, including the ability to influence business and technology outcomes.
• Strong attention to detail with a process-driven, continuous improvement mindset.
• Hold a current NSW Driver’s License or ability to have existing license formally recognised, including manual and maintain at your own expense.

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close:11:59pm Thursday 15 October 2026

Please note, some interviews will be held during the advertising period