Senior Inspector

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 90,000 - 115,000; Full time

Job summary

State Government of Victoria, Australia is seeking a Senior Inspector in Melbourne for governance and risk management across Central Area of Community Operations. The role involves coordinating compliance activities, conducting inspections, and providing dispute resolution and education to stakeholders.

Based in Preston with regional travel across northwest metropolitan Melbourne and regional Victoria. Mandatory requirements include tertiary qualifications and a valid driver’s licence, with a

Qualifications

• Tertiary qualifications in commerce, business or law or related fields desirable.
• A current Victorian Driver’s Licence is required.
• Ability to work across regions including remote locations and travel as needed.

Responsibilities

• Assist the Area Manager in coordinating compliance activities and resolving operational problems.
• Manage ongoing compliance and education programs under limited direction to improve service delivery.
• Be appointed as an Inspector under the Australian Consumer Law and Fair Trading Act and under the Residential Tenancies Act.
• Conduct complex and routine compliance activities including investigations, inspections and preparing reports/briefs of evidence.
• Monitor and report on operational activities and prepare briefs for management with regional recommendations.
• Develop and implement communication strategies for specific projects and maintain stakeholder relationships.
• Provide guidance, mentorship and leadership to Inspectors to uphold government standards and values.

Skills

Compliance monitoring

Inspections

Dispute resolution

Education and coaching

Leadership

Stakeholder engagement

Report writing

Education

Tertiary qualifications in commerce, business or law

Job description

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12511

About Us The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

Senior Inspectors conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair-Trading Act, and other legislation administered by CAV.

Senior Inspectors also perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives, as well as mentor CAV staff and provide leadership to workforce planning and implementation to ensure strategic priorities are achieved.

The Senior Inspector role in the Central Area of Community Operations is based at Preston and will outreach to other locations across northwest metropolitan Melbourne and into regional Victoria as required.

Key Accountabilities

• Assist the Area Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.
• Manage aspects of ongoing compliance and education programs under limited direction, identifying opportunities to improve service delivery.
• Be appointed as an Inspector under the Australian Consumer Law and Fair Trading Act and be delegated as an Inspector under the Residential Tenancies Act.
• Conduct a range of more complex, as well as routine, compliance activities as authorised under the legislation administered by CAV including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Monitor and prepare reports on operational activities. Prepare other reports, briefs, and correspondence on issues for management with respect to regional activities and provide the Area Manager and other stakeholders with recommendations on compliance program matters.
• Develop and implement operational communication and consultation strategies on specific projects.
• Develop and maintain productive relationships with area stakeholders including community agencies, local councils, businesses, and community groups.
• Provide advice and guidance and mentor Inspectors, CAV (VPS3) to ensure Government professional standards and best practise principals are continuously maintained.
• Demonstrate commitment to the Victorian Public sector values, including responsiveness, integrity, impartiality, accountability, respect, leadership and human rights, and the ability to apply these values in all aspects of your work.
• Perform other relevant duties as required, including working at remote locations within the State or working in other Areas, which may include overnight stays.

About Us The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

Senior Inspectors conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair-Trading Act, and other legislation administered by CAV.

These inspections will typically include leading compliance checks issued under the State-wide Inspection Program as well as other activities identified by regional intelligence.

Requiring a degree of judgement, discretion and experience, Senior Inspectors undertake more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches.

Senior Inspectors also carry out residential tenancy investigations including rental assessments and non-urgent repairs as required.

Senior Inspectors also perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives, as well as mentor CAV staff and provide leadership to workforce planning and implementation to ensure strategic priorities are achieved.

The Senior Inspector role in the Central Area of Community Operations is based at Preston and will outreach to other locations across northwest metropolitan Melbourne and into regional Victoria as required.

Key Accountabilities

• Assist the Area Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.
• Manage aspects of ongoing compliance and education programs under limited direction, identifying opportunities to improve service delivery.
• Be appointed as an Inspector under the Australian Consumer Law and Fair Trading Act and be delegated as an Inspector under the Residential Tenancies Act.
• Conduct a range of more complex, as well as routine, compliance activities as authorised under the legislation administered by CAV including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Monitor and prepare reports on operational activities. Prepare other reports, briefs, and correspondence on issues for management with respect to regional activities and provide the Area Manager and other stakeholders with recommendations on compliance program matters.
• Develop and implement operational communication and consultation strategies on specific projects.
• Develop and maintain productive relationships with area stakeholders including community agencies, local councils, businesses, and community groups.
• Provide advice and guidance and mentor Inspectors, CAV (VPS3) to ensure Government professional standards and best practise principals are continuously maintained.
• Demonstrate commitment to the Victorian Public sector values, including responsiveness, integrity, impartiality, accountability, respect, leadership and human rights, and the ability to apply these values in all aspects of your work.
• Perform other relevant duties as required, including working at remote locations within the State or working in other Areas, which may include overnight stays.

Mandatory requirements Tertiary qualifications in commerce, business, law or other related fields are desirable. A current Victorian Driver’s Licence. *The department will consider all reasonable adjustments for candidates with a disability.

This is an ongoing position.The position is only open to applicants with relevant rights to work in Australia.

For more information and the key selection criteria, please see the Position Description.

Other relevant information: To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred candidates willbe requiredto complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy whichstrongly recommendsall DGS employees be fully vaccinated.

DGS actively promotes diversity,inclusionand an equalopportunityworkplace.All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Thursday 8 October 2026 at 11.59pm