Senior Infrastructure Engineer

ETHAN; City of Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A prominent IT services provider in Melbourne is seeking a Senior Infrastructure Engineer. This role involves supporting on-prem infrastructure, mentoring junior engineers, and enhancing incident response times. You will oversee service delivery, conduct post-incident reviews, and ensure compliance with change management guidelines. Strong expertise in Windows Server and VMware is required. The position offers a hybrid work model, with at least three days onsite each week. Join an innovative team focused on excellence and customer satisfaction.

Qualifications

• Demonstrable experience within Managed Services Provider or Systems Integrator at 2nd/3rd Level Support.
• Experience managing mission-critical infrastructure for multiple customers.
• Strong understanding of vendor support processes and change management.

Responsibilities

• Play a key role in mentoring and developing junior engineers.
• Monitor and manage infrastructure services delivered to customers.
• Conduct post-incident reviews to identify improvements.

Skills

On-prem infrastructure support

System troubleshooting

Mentoring junior engineers

Infrastructure Monitoring & Maintenance

Education

Advanced Microsoft Windows Server Management (MCSE or equivalent)

Tools

Microsoft Windows Server 2016/2019/2022

VMware vSphere/vCenter

Linux (RHEL/Ubuntu)

Kubernetes/Tanzu

Job description

• Bring expertise in on-prem infrastructure support and system troubleshooting
• Play a key role in streamlining escalation processes
• Hybrid work, minimum 3 days onsite at Tullamarine

When the rest of the world is headed left, Ethan goes right. We’re more than an IT, telco, and cloud provider, we’re disruptors and game-changers—we’re the kids in the class always doodling, creating, and innovating. Can you relate?

This is more than a Senior Infrastructure Engineer role. We’re looking for someone who’s going to take on our ethos and help shape the future of our industry. As the Senior engineer within our Managed Services team , you’ll help reduce response times for incidents and service requests, improve coverage during peak periods, and ensure timely execution of infrastructure changes. Additionally, the role will enhance coordination between teams, streamline escalation processes, and reduce the reliance on limited existing resources for critical onsite activities

You will also live and breathe our 10 commandments* (see More Than an Appendix below).

MORE THAN A ROLE

Our role descriptions aren’t the norm. As the Senior engineer within our Managed Services team , you’ll contribute through hands‑on engineering work while mentoring and coaching less experienced team members. Some of your key responsibilities listed below:

• Play a key role in mentoring and developing junior engineers in the team
• Assign , oversee ,review and provide constructive feedback on junior engineer incident investigations and documentation
• Guide junior engineers through escalation procedures, change management, and customer communication best practices
• Conduct knowledge transfer sessions: infrastructure components, troubleshooting procedures, vendor support processes
• Identify skill gaps and recommend training or certification paths for junior engineers
• Lead peer learning sessions or lunch-and-learn activities on infrastructure topics, support formal training delivery: facilitate labs, review assignments, mentor through certifications
• Infrastructure Monitoring & Maintenance
• Monitor, analyse, and manage infrastructure services delivered to customers
• Coordinate and execute patching cycles (Windows, Linux, firmware, hypervisors
• Escalate capacity constraints and aging infrastructure concerns to customers
• Maintain vendor support contracts and SLA compliance documentation
• Resolve infrastructure‑related incidents within agreed SLAs
• Conduct post‑incident reviews to identify systemic improvements and prevent recurrence
• Identify recurring infrastructure issues and patterns from incident data
• Design and implement permanent solutions to eliminate problem sources
• Process improvement: evaluate tools, hardware, and software used in managed services operations
• Coordinate infrastructure changes with customers and stakeholders
• Ensure all changes comply with ETHAN Change Management Guidelines
• Execute planned changes during approved maintenance windows
• Coordinate outages to minimise customer impact

THE ABSOLUTES-MUSTS

• Demonstrable experience within Managed Services Provider (MSP) or Systems Integrator (SI) at 2nd/3rd Level Support capacity
• Microsoft Windows Server Management: 2016, 2019, 2022 administration and hardening
• VMware Data Centre Virtualisation: vSphere/vCenter operations and troubleshooting
• Linux Administration: RHEL/Ubuntu system administration and support
• Demonstrated experience managing mission‑critical infrastructure for multiple customers

DESIRABLES

• Kubernetes/Tanzu operations and troubleshooting
• Cisco UCS: Mid-to-large data centre environment administration or similar hyperconverged platform
• Pure Storage: Storage system operations and troubleshooting or similar storage platform

CERTS AND SKILLS

Don’t walk in empty-handed. We want to ideally see one or more of these:

• Advanced Microsoft Windows Server Management (MCSE or equivalent)

Think you can fit more than a mould? Reach out, get in contact, arrest us with your professional rap sheet. Did we mention we’re looking for diversity? If you’re Aboriginal or Torres Strait Islander, we’d strongly advise you to apply.

MORE THAN AN APPENDIX (IT’S A LIFESTYLE)

• Professionalism and poise: Maintaining a dignified and professional demeanour across all interactions.
• Client‑centric excellence: Delivering results that prioritise our clients’ needs and ensuring their end‑to‑end journey is nothing short of exceptional.
• Elevating the company’s success (not just your own): Understanding that we all win together.
• Extraordinary dedication: An eagerness to go beyond industry standards and expectations.
• Innovative mindset: A natural inclination to think creatively and a desire to collaborate with others who share this same perspective.
• Adaptive agility: Being versatile and responsive to the ever‑changing technology landscape.
• A commitment to crafting new realities: Cultivating opportunities and creating positive experiences between colleagues, clients, and everyone you encounter.
• Continuous learning: An insatiable appetite for knowledge and skill enhancement, ensuring you’re always at the forefront of your field.
• Empathetic engagement: Building strong, genuine connections with clients and team members by putting in the time to understand their perspectives and needs.
• Sustainability awareness: A consciousness about the impact of our actions on the environment and society, aiming for sustainable business practices.