Senior Infield Service Delivery Manager

UGL Pty Limited; Gosford; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible environment

Learning opportunities

Inclusive culture

Career growth

Significant project

Job summary

UGL Transport in New South Wales seeks an experienced Senior Infield Service Delivery Manager for the New Intercity Fleet and Regional Rail projects, based at the Mariyung Maintenance Facility in Kangy Angy. You will lead operational activities, drive world‑class fleet maintenance, and ensure safety, customer satisfaction and environmental compliance.

Reporting to the Infield Maintenance Manager, you will manage safety, quality, and performance, coordinate a multi‑discipline team and monitor KPI

Qualifications

• Senior leadership experience in a maintenance environment.
• Tertiary qualification in Management or Engineering.
• Strong knowledge of manufacturing/resource planning systems.
• Budget control and performance measurement experience.
• Rail industry operations knowledge and compliance.
• Proven track record in safety, quality and environmental compliance.
• Experience leading a team with clear delivery targets.

Responsibilities

• Demonstrate leadership in safety, quality and environmental management and ensure regulatory compliance.
• Provide leadership and direction to team members, manage rosters and safety requirements.
• Train performance: ensure trains meet availability and reliability per plan.
• Support investigations into safety, quality, incidents and faults.
• Maintain accuracy in asset information systems: service orders and notifications.
• Review KPIs and implement changes to meet contract/project requirements.

Skills

Leadership

Safety management

Project management

Budget management

Rail industry knowledge

Communication

Analytics

Education

Tertiary qualification in Management and/or Engineering

Tools

MRP systems

Job description

- Shape the future | NSW Passenger Rail Operations - Opportunity to lead and drive excellence - Permanent Full-Time role, located in Kangy Angy At UGL Transport, we don’t just build and maintain transport infrastructure — we help shape safer, more connected and more sustainable communities. Our people play a meaningful role in delivering essential services that make everyday life better, now and into the future. We work alongside leading global organisations, government bodies and public institutions, using innovative and sustainable technologies across the transport sector. Just as importantly, we foster a culture where people feel respected, supported and empowered to grow.

About Your Role:

We are looking for Senior Infield Service Delivery Manager to join our New Intercity Fleet (NIF) and Regional Rail project teams. This role will be located at our Mariyung Maintenance Facility, located in Kangy Angy. You will support key operational activities and play a vital role in delivering world-class fleet maintenance and management. Your leadership and expertise will directly contribute to the success of the New Intercity Fleet and Regional Rail Project while driving outcomes in safety, customer satisfaction, and environmental compliance.

Reporting to the Infield Maintenance Manager, your key responsibilities will include:

• Leadership in Safety and Quality: Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards.
• Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements.
• Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan.
• Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults.
• Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System.
• Performance Monitoring: Review achieved KPIs against pre-determined performance indicators. Implement changes as required to deal with contract/project variations, non-conformities, budget changes, and customer requirements.

About You:

The Senior Infield Service Delivery Manager role requires a mixture of technical expertise, leadership experience, and Rail industry knowledge. Below are the key qualifications, skills, and experience necessary for this position.

• Extensive management and supervisory experience, ideally in a Maintenance environment.
• Tertiary Qualification in Management and/or Engineering.
• Strong understanding of manufacturing resource planning systems and procedures.
• Sound understanding of budgetary management, cost control, and performance measurement activities.
• Working knowledge of Rail industry operations, Rail Safety Act, quality control systems and rail network operations.
• Proven track record in managing safety, quality, and environmental compliance under relevant legislation and contract requirements.
• Extensive experience managing a team with clear delivery targets to achieve within set timeframes.
• Demonstrated ability to communicate effectively at all levels of management and staff, both verbally and in writing.
• Excellent analytical and conceptual skills, enabling you to gather, interpret complex information and present data and insights in a manner that supports informed decision-making.
• Skilled in prioritising multiple tasks, ensuring objectives are met on time while maintaining high-quality standards.

Why Join UGL Transport?

• Work on one of Australia's most significant passenger rail projects.
• Flexible and supportive team environment.
• Ongoing learning, development and career growth opportunities.
• Inclusive culture where diversity of thought and experience is valued.
• Opportunity to make a genuine impact on the future of transport in NSW

A Workplace Where Everyone Belongs

At UGL Transport, we believe that diverse perspectives drive better outcomes. We are committed to building an inclusive workplace where everyone feels valued, respected and empowered to succeed.

We welcome applications from people of all backgrounds, experiences and career paths, including women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans, people living with disability and those returning to the workforce.

ID Ref: 269723 #LI-AJ1