Senior ICT Change Communications Lead

Jobtailor; Canberra; On-site; AUD 80,000 - 130,000; Full time

Job description

Support the delivery of change management activities for ICT and digital initiatives, including communications, engagement activities and adoption support.
Develop and deliver communication products that build awareness, understanding and readiness for change, such as updates, FAQs, guides, feature spotlights and success stories, including hands‑on graphic and information design in PowerPoint, to ensure products are polished and professional.
Contribute to change and communication plans, stakeholder engagement strategies and content calendars.
Translate complex ICT, architecture and process changes into clear, plain‑English messages tailored to different audiences.
Draft, edit and quality‑assure written content for intranet pages, fact sheets, guides, presentations and training materials.
Ensure communication products comply with the Australian Government Style Manual and accessibility requirements (WCAG 2.1 AA).
Develop visual and information artefacts (e.g. diagrams, process flows, system overviews, infographics) to support understanding of change impacts.
Work collaboratively with change managers, architects, ICT specialists and delivery teams to understand requirements and deliver fit‑for‑purpose outputs.
Participate in workshops, briefings and design sessions to gather input and feedback.
Support coordination of communication and change activities across multiple workstreams.
Manage version control and maintain structured repositories for change and communication artefacts.
Monitor progress against deliverables, identify risks and issues, and elevate as required.
Exercise sound judgement, integrity and discretion when working with sensitive or pre‑decision information

Requirements

• Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
• Graphic design and information design
• Demonstrated ability to distil complex technical or business information into clear, practical and user focused messages.
• Experience supporting change, transformation or project delivery activities.
• Ability to work effectively in project or agile delivery environments and manage competing priorities and deadlines.
• Strong stakeholder engagement skills, including the ability to work constructively with technical specialists and delivery teams
• Strong stakeholder engagement skills, including the ability to work constructively with technical specialists and delivery teams.
• Experience contributing to behaviour change or capability uplift initiatives.
• Familiarity with accessibility standards and inclusive communication practices.

Core Competencies

Demonstrates expertise in change management and communication strategies, with a strong focus on stakeholder engagement and the ability to translate complex information into accessible content. Proficient in graphic and information design, ensuring compliance with accessibility standards and government guidelines.

Highest-signal resume keywords

• Strong Written And Verbal Communication Skills
• Graphic Design And Information Design
• Stakeholder Engagement Skills
• Experience Supporting Change Initiatives
• Familiarity With Accessibility Standards

ATS Optimization Keywords

Hard Skills

• Change Management
• Content Development
• Information Design
• Graphic Design
• Quality Assurance
• Project Delivery
• Agile Delivery
• Communication Planning
• Stakeholder Engagement
• Version Control

Soft Skills

• Judgement
• Integrity
• Discretion
• Collaboration
• Adaptability

Industry Keywords

• Australian Government Style Manual
• WCAG 2.1 AA
• Behaviour Change
• Capability Uplift
• User Focused Messaging

Tools & Technologies

• PowerPoint
• Intranet Platforms
• Visual Design Tools
• Content Management Systems