Senior Human Resources Specialist, Case Management and Investigations

CSIRO; Canberra; Hybrid; AUD 118,000 - 127,000; Full time

Job summary

CSIRO is seeking an experienced HR professional to join the Case Management team as a Specialist. You will provide expert HR advice and manage end-to-end investigations into complex workplace matters, including misconduct, discrimination, bullying and harassment.

You will assess risks, coordinate investigations, and deliver timely, well-supported outcomes. Collaboration with leaders and stakeholders is essential to ensure compliant processes and strong documentation.

Qualifications

• At least 3 years of demonstrated experience conducting workplace investigations.
• End-to-end case management of complex and sensitive workplace matters.
• Ability to research, interpret and apply legislation, policies and guidance material.

Responsibilities

• Assess and recommend resolution pathways for complex people matters with Case Management Manager.
• Conduct and manage impartial workplace investigations with evidence gathering and analysis.
• Collaborate with People Partnering, IR, Health and Wellbeing, IM&T, Integrity and other stakeholders to provide outcomes.
• Prepare clear, concise, and evidence-based advice for senior management.

Skills

Case management

Investigation

Analytical skills

Stakeholder engagement

Confidentiality

Education

Bachelor’s degree or equivalent in HR or related field

Job description

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation .

Role highlights

• End-to-end case management of complex and sensitive workplace matters including preliminary enquiries and investigations
• Provide trusted, evidence-based advice to support fair and appropriate outcomes
• Help foster a fair, respectful and inclusive workplace across CSIRO

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

We’re looking for an experienced HR professional to join our Case Management team as a Specialist. In this role, you’ll provide expert HR advice and support end-to-end case management of complex workplace matters. You’ll conduct preliminary enquiries and investigations to support the effective resolution of sensitive people matters, including employee misconduct, discrimination, bullying and harassment.

Drawing on your strong case management, investigative, analytical and interpersonal skills, you’ll assess risks and complexities, determine appropriate courses of action, coordinate and conduct investigations and other case-related activities, and provide clear, considered advice to support timely and effective resolution. You’ll work collaboratively with leaders, employees and key stakeholders to navigate complex workplace issues, maintain appropriate documentation and ensure matters are managed in accordance with organisational policies, procedures and relevant employment legislation.

Your high-level duties will include

• Assess and recommend appropriate resolution pathways for complex people matters in collaboration with the Case Management Manager and provide advice to senior management in addressing workplace conduct matters.
• Conduct and manage impartial workplace investigations into misconduct allegations and complex people matters, including evidence gathering, analysis and assessment, in a thorough, ethical, confidential and professional manner.
• Collaborate with People Partnering, Industrial Relations, Health and Wellbeing, IM&T, Integrity and other relevant stakeholders to draw on specialist expertise and support well-informed outcomes.
• Prepare clear, concise and accurate advice for senior management, including risk assessments and evidence-based recommendations.
• Manage the timely administration, tracking and reporting of cases, maintaining accurate and transparent records and confidential communication throughout the case management lifecycle.
• Build trusted relationships and communicate openly, respectfully and sensitively with individuals, leaders and stakeholders.

Role particulars

Location: Canberra, Brisbane, Melbourne, Sydney, Adelaide & Hobart.

Hybrid working available.

Salary: AU$118k - AU$127k pa + 15.4% superannuation

Tenure: Indefinite, Full-time

Reference: 104527

As the successful candidate, you will bring

• Bachelor’s Degree or equivalent experience in a related field such as Human Resources Management, or other relevant discipline.
• Specialised workplace investigation qualifications or equivalent.
• At least 3 years demonstrated experience conducting workplace investigations, including end to end case management of complex and sensitive matters
• Demonstrated ability to research, interpret and apply legislation, policies, and guidance material to support misconduct processes, particularly whilst encountering frequent ambiguity.
• A history of supporting and guiding leaders through complex and sensitive people matters.
• Superior judgement and reasoning capability, and a demonstrated ability to maintain independence, apply a risk management approach, and develop evidence-based recommendations.
• Superior written and verbal communication and stakeholder engagement skills, with the ability to build rapport, manage sensitive conversations, and work effectively with a diverse range of stakeholders.
• Demonstrated commitment to maintaining confidentiality and upholding ethical standards, respectful behaviours and attitudes in a collaborative environment.

For full details about this role, and other criteria, please review the Position Description.

Support and workplace adjustments

We offer a range of reasonable supports and workplace adjustments. Please reach out to the contact person in the Position Description if we can help you to equitably participate in our recruitment process or the role itself.

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please reach out to the contact on page 1 of the position description, to let us know how we can support you.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Platinum Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility

Applications for this position are open to Australian/New Zealand Citizens and Australian Permanent Residents.

Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

Applications close

10th November 2026, 11pm (AEDT)