Senior Human Resources Specialist, Case Management and Investigations

CSIRO; Sydney; Hybrid; AUD 118,000 - 127,000; Full time

Benefits offered by this job

Hybrid working

Superannuation 15.4%

Job summary

CSIRO is seeking a Senior HR Specialist to manage end-to-end case management of complex workplace matters and lead investigations with discretion. You will provide expert HR advice to support fair outcomes and foster an inclusive workplace across CSIRO.

You will conduct preliminary enquiries, assess risks, coordinate investigations, and advise leaders and stakeholders. Hybrid work options apply across several locations in Australia.

Qualifications

• End-to-end investigation of complex workplace matters.
• Experience providing evidence-based HR advice.
• Ability to navigate sensitive people matters with discretion.

Responsibilities

• Assess and recommend resolution pathways for complex matters with Case Management Manager.
• Conduct impartial workplace investigations with thorough ethics and confidentiality.
• Collaborate with People Partnering and other stakeholders to support well-informed outcomes.
• Prepare clear advice for senior management with risk assessments.
• Manage case administration, tracking and confidential communication throughout lifecycle.
• Build trust and communicate respectfully with leaders and staff.

Skills

Case management

Investigations

Stakeholder engagement

Confidentiality

HR advisory

Risk assessment

Education

Bachelor’s Degree in HR

Job description

Senior Human Resources Specialist, Case Management and Investigations

• End-to-end case management of complex and sensitive workplace matters including preliminary enquiries and investigations
• Provide trusted, evidence-based advice to support fair and appropriate outcomes
• Help foster a fair, respectful and inclusive workplace across CSIRO

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

We’re looking for an experienced HR professional to join our Case Management team as a Specialist. In this role, you’ll provide expert HR advice and support end-to-end case management of complex workplace matters. You’ll conduct preliminary enquiries and investigations to support the effective resolution of sensitive people matters, including employee misconduct, discrimination, bullying and harassment.

Drawing on your strong case management, investigative, analytical and interpersonal skills, you’ll assess risks and complexities, determine appropriate courses of action, coordinate and conduct investigations and other case-related activities, and provide clear, considered advice to support timely and effective resolution. You’ll work collaboratively with leaders, employees and key stakeholders to navigate complex workplace issues, maintain appropriate documentation and ensure matters are managed in accordance with organisational policies, procedures and relevant employment legislation.

Role highlights

• End-to-end case management of complex and sensitive workplace matters including preliminary enquiries and investigations
• Provide trusted, evidence-based advice to support fair and appropriate outcomes
• Help foster a fair, respectful and inclusive workplace across CSIRO

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au for more information.

The opportunity

We’re looking for an experienced HR professional to join our Case Management team as a Specialist. In this role, you’ll provide expert HR advice and support end-to-end case management of complex workplace matters. You’ll conduct preliminary enquiries and investigations to support the effective resolution of sensitive people matters, including employee misconduct, discrimination, bullying and harassment.

Drawing on your strong case management, investigative, analytical and interpersonal skills, you’ll assess risks and complexities, determine appropriate courses of action, coordinate and conduct investigations and other case-related activities, and provide clear, considered advice to support timely and effective resolution. You’ll work collaboratively with leaders, employees and key stakeholders to navigate complex workplace issues, maintain appropriate documentation and ensure matters are managed in accordance with organisational policies, procedures and relevant employment legislation.

The key duties of the position include:

• Assess and recommend appropriate resolution pathways for complex people matters in collaboration with the Case Management Manager and provide advice to senior management in addressing workplace conduct matters.
• Conduct and manage impartial workplace investigations into misconduct allegations and complex people matters, including evidence gathering, analysis and assessment, in a thorough, ethical, confidential and professional manner.
• Collaborate with People Partnering, Industrial Relations, Health and Wellbeing, IM&T, Integrity and other relevant stakeholders to draw on specialist expertise and support well-informed outcomes.
• Prepare clear, concise and accurate advice for senior management, including risk assessments and evidence-based recommendations.
• Manage the timely administration, tracking and reporting of cases, maintaining accurate and transparent records and confidential communication throughout the case management lifecycle.
• Build trusted relationships and communicate openly, respectfully and sensitively with individuals, leaders and stakeholders.

Location: Canberra, Brisbane, Melbourne, Sydney, Adelaide & Hobart.

Hybrid working available.

Salary: AU$118k - AU$127k pa + 15.4% superannuation

Tenure: Indefinite, Full-time

Eligibility

As the successful candidate, you will bring:

• Bachelor’s Degree or equivalent experience in a related field such as Human Resource Management, or other relevant discipline.
• Specialised workplace investigation qualifications or equivalent.
• At least 3 years demonstrated experience conducting workplace investigations, including end to end case management of complex and sensitive matters
• Demonstrated ability to research, interpret and apply legislation, policies, and guidance material to support misconduct processes, particularly whilst encountering frequent ambiguity.
• A history of supporting and guiding leaders through complex and sensitive people matters.
• Superior judgement and reasoning capability, and a demonstrated ability to maintain independence, apply a risk management approach, and develop evidence-based recommendations.
• Superior written and verbal communication and stakeholder engagement skills, with the ability to build rapport, manage sensitive conversations, and work effectively with a diverse range of stakeholders.
• Demonstrated commitment to maintaining confidentiality and upholding ethical standards, respectful behaviours and attitudes in a collaborative environment.

For full details about this role, and other criteria, please review the Position Description.

Getting to know the Commonwealth Scientific and Industrial Research Organisation (CSIRO)

We imagine. We collaborate. We innovate.We are Australia's national science research agency. We solve the greatest challenges using innovative science and technology.At the Commonwealth Scientific and Industrial Research Organisation (CSIRO), we shape the future. We do this by using science to solve real issues to unlock a better future for our community, our economy, our planet.We pride ourselves on recruiting the best talent - bold change-makers, imaginative problem solvers and people driven by impact, whose creativity and skill match their enthusiasm for science and innovation.Join us, and help unlock a better future for everyone.