Senior Guest Services Assistant

Civeo Australia; Rockhampton Regional; Sur place; AUD 71 000 - 96 000; Plein temps

Avantages offerts par ce poste

Permanent full-time

Accommodation provided on site

DIDO opportunities across Central QLD

On-site gym and village facilities

EAP and wellbeing initiatives

Training and career progression

Résumé du poste

Civeo Australia seeks a Senior Guest Services Assistant to lead front-office teams across Central Queensland villages. You will manage accommodation bookings, room allocations and guest flow, delivering a consistent, high-quality guest experience in a fast-paced mining accommodation setting.

Reporting to site management, you will mentor staff, ensure data accuracy, handle reservations and daily reporting, and contribute to a safe, welcoming environment while supporting DIDO rosters across

Qualifications

• Senior guest services leadership experience in hospitality or accommodation services.
• Experience supervising teams in fast-paced, high-volume operations.
• Experience using RMS9 or similar accommodation management systems.
• Strong admin and MS Office skills.
• Excellent communication and customer service abilities.

Responsabilités

• Supervise and support Guest Services teams to ensure efficient daily operations.
• Coordinate guest arrivals, departures, room allocations and reservations processing.
• Handle check-ins/check-outs and respond to guest inquiries.
• Assist with roster coordination and on-the-job training.
• Ensure data accuracy and prepare operational reports.
• Process retail transactions and maintain cash handling records.
• Maintain stock levels in reception and retail areas.
• Build positive relationships with guests and clients; resolve issues promptly.

Connaissances

Leadership

Supervision

Customer service

Communication

Organization

Problem-solving

Multitasking

High-volume environment

Australian working rights

Outils

RMS9

Microsoft Office

Description du poste

Job Description

We're building a talent pipeline for experienced Senior Guest Services Assistants to support current and upcoming opportunities across our Central Queensland accommodation villages.

These opportunities are located throughout the Bowen Basin and surrounding regions, including:

• Coppabella
• Dysart
• Dysart SPV
• Middlemount
• Moranbah
• Moranbah SPV
• Nebo
• Rosewood
• Vitrinite
• Waratah

Reporting to site management, Senior Guest Services Assistants play a key role in leading Guest Services teams and delivering exceptional customer service within fast-paced mining and resources accommodation villages.

As suitable vacancies become available, our Talent Acquisition team will contact candidates whose experience aligns with operational requirements to discuss the specific location, roster, commencement date and role details.

About The Role

As a Senior Guest Services Assistant, you will supervise and support Guest Services teams while ensuring the smooth day-to-day operation of front office services. This includes accommodation bookings, room allocations, reservations management, guest arrivals and departures, reporting, retail transactions and general administration. You will also assist with training and mentoring team members, maintaining data accuracy and delivering a consistently high standard of service to guests and clients. Responsibilities may vary slightly between village locations depending on operational requirements

Key Responsibilities

• Supervise and support the Guest Services team to ensure efficient daily operations Coordinate guest arrivals, departures, room allocations and reservations processing
• Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently
• Assist with roster coordination and on-the-job training of Guest Services team members
• Ensure reservation data accuracy and compliance with company procedures
• Prepare and distribute reports in line with operational requirements
• Process retail transactions and maintain accurate cash handling records
• Monitor stock levels within reception and retail areas
• Build positive relationships with guests and clients while resolving issues promptly
• Maintain a safe, professional and welcoming environment for guests and team members

About You

• Previous experience in a senior guest services, reservations, accommodation services or front office leadership role
• Demonstrated supervisory or leadership experience within hospitality or accommodation services
• Experience using accommodation management systems, preferably RMS9 or similar
• Strong administration and Microsoft Office skills
• Excellent communication and customer service skills
• Ability to work in a high-volume, fast-paced environment
• Strong organisational, problem-solving and multitasking abilities
• Previous remote village, mining or resources accommodation experience (desirable)
• Ability to pass a pre-employment medical and drug & alcohol screening
• National Police Clearance or willingness to obtain one
• Full Australian working rights

What We Offer

• Permanent full-time opportunities as vacancies arise
• $83,585.08 annual salary plus $7,000 DIDO incentive
• Accommodation and meals provided whilst on site
• DIDO opportunities across Central Queensland villages
• Access to on-site gym, recreation facilities and village amenities
• Employee rewards, recognition and retail discounts through The Civeo Hive
• Employee Assistance Program (EAP) and wellbeing initiatives
• Ongoing training, development and career progression opportunities
• Supportive team culture with a strong focus on safety

Important Information

This is a DIDO talent pipeline advertisement and does not relate to a single current vacancy.

Roster patterns may vary depending on the site and operational requirements and may include rosters such as 9/5, 10/4 or 14/7. Specific roster, village location and commencement details will be discussed with shortlisted candidates when suitable vacancies become available.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Stay Well. Work Well.