Senior, Global Payroll Operate

Ernst & Young Advisory Services Sdn Bhd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness incentive program

8 weeks of flex leave per year

Gender-neutral paid parental leave

Job summary

EY is seeking a Senior to join the Global Payroll Operate Service Management Office in Sydney, Australia. The role supports multi-country payroll engagements, coordinating client requests, tracking actions, and reporting to ensure a high-quality, well-governed service for multinational clients.

You will work with EY country payroll teams and global support functions, gaining exposure to EY’s payroll technology and global delivery model while growing into larger client-facing roles over time.

Qualifications

• 3–5 years of experience in payroll, operations, service delivery, client support or similar environment.
• Strong organisational skills and ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication, with confidence dealing with internal teams and clients.
• Comfort working with data, trackers, reports, dashboards and MS Office tools.
• Proactive, client-centric mindset, willing to work across countries and time zones.

Responsibilities

• Support day-to-day service management of multi-country payroll engagements.
• Prepare meeting materials, service reports, dashboards, action logs and status updates.
• Track risks, issues, escalations and follow up with relevant teams.
• Coordinate with country payroll teams, technology teams and global support functions.
• Maintain service management trackers, document repositories and governance records.
• Assist scope, change requests, billing and contract administration.
• Help manage financials of payroll engagements per budget.
• Promote consistent use of Service Management Office processes and tools.
• Build and maintain relationships with clients.
• Contribute ideas to improve service quality and client experience.

Skills

Organisational skills

Communication skills

Data & reports

Client-centric mindset

Growth mindset

Tools

Microsoft Office

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a Senior to join our Global Payroll Operate Service Management Office team, based in Sydney, Australia. This is a hands-­on operational role supporting multi-­country payroll operate engagements, helping EY deliver a consistent, well-­governed and high-quality service to multinational clients.

Your key responsibilities

As a Senior in the Service Management Office, you will support the daily running of global payroll engagements. You will help coordinate client requests, track actions, prepare reports, support governance meetings, monitor risks and issues, and work closely with EY country payroll teams, engagement teams and global support functions.

This role is ideal for someone with around three to five years of corporate experience who wants to build a career in global payroll managed services, client service, operations or service management in an exciting, international and global business. You will gain exposure to large multinational clients, cross-­border teams, service governance, payroll technology and EY’s global delivery model.

You will learn how EY delivers payroll services globally, including the use of the EY Payroll Command Centre, EY DigiPay, EY Interact Payroll and Integrated Global Payroll Solution ways of working. You will be supported by experienced managers and senior leaders, with opportunities to grow into larger client-­facing, operational or service management roles over time.

Key responsibilities include:

• Support the day-to-day service management of multi-country payroll operate engagements.
• Prepare meeting materials (including meeting minutes taking), service reports, dashboards, action logs and status updates.
• Track risks, issues, escalations and open actions, and follow up with the relevant teams.
• Coordinate with EY country payroll teams, technology teams and global support functions to help resolve client requests.
• Maintain accurate service management trackers, document repositories and governance records.
• Support scope, change request, billing and contract administration activities.
• Manage financials of payroll engagements in accordance with agreed budget
• Help drive consistent use of Service Management Office processes, templates and tools.
• Build and maintain working relationships with clients.
• Contribute ideas to improve service quality, reporting, automation and the client experience.

Skills and attributes for success

To qualify for the role you must have:

• Around three to five years of experience in payroll, operations, service delivery, client support, managed services, consulting, shared services or a similar environment.
• Strong organisational skills, attention to detail and ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with confidence working with internal teams and clients.
• Comfort working with data, trackers, reports, dashboards and Microsoft Office tools.
• A proactive, client-­centric mindset, curiosity to learn, and willingness to work across countries, teams and time zones.

Ideally, you’ll also have:

• Experience or interest in payroll, human resources, finance operations or technology-­enabled services.
• Exposure to service-­level reporting, issue tracking, process improvement or governance forums.
• Experience working with Asia-­Pacific or global teams.

What we look for:

• A reliable team member who enjoys making things organised, clear and on track.
• Someone who is comfortable following up, asking questions and solving practical problems.
• A strong communicator who can build trust with colleagues, clients and global teams.
• A growth mindset and interest in building a long-­term career in global payroll operate, managed services or service management.

Learning and career opportunities

• Hands-­on experience supporting large multinational payroll clients and global delivery teams.
• Coaching from experienced Service Management Office managers and Global Payroll Operate leaders.
• Exposure to payroll technology, reporting, automation, artificial intelligence-­enabled ways of working and global service governance.
• A pathway to grow into service management, client delivery, payroll operations or managed services leadership roles.

What we offer you

At EY,we’llfuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.We’reproud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learnmore .

Career development:At EY, your career is yours to shape!We’lldevelop you with future-focused skills and equip you with world‑class experiencesey.com/au/careerdevelopment

Flexible work arrangements:Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

A comprehensive benefits package: From a yearly wellness incentive,to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionallywww.ey.com/au/benefits

Salary:We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices arelocatedaround Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation atey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providingan equitableand barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best andparticipateequitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch [e-mail] or [phone] (option 2). Anything you tell us will be kept completely confidential.

EY| Building a better working world

Our preferred applicant willbe requiredto undertake employment screening by EY or our external third-party provider.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.