Senior Financial Calculation Specialist - 12 month fixed term

Australian Financial Complaints Authority; Sydney; Hybrid; AUD 130,000 - 160,000; Full time

Benefits offered by this job

Gold AWEI Accreditation 2025

Accredited Family Friendly Workplace

Hybrid working

Additional leave options

Job summary

Australian Financial Complaints Authority in Sydney CBD NSW seeks a Senior Financial Calculation Specialist for a 12-month fixed term. The role supports case workers with accurate financial calculations across investments and lending, delivering high-quality, compliant assessments.

The position emphasizes expertise in financial calculations, industry practices, and staff training, with hybrid work options and a commitment to inclusive, flexible workplace culture.

Qualifications

• Extensive financial expertise in investments and advice sector.
• Strong analytical skills to interpret complex financial data.
• Excellent communication and interpersonal skills.
• Experience in contributing to process improvements and ensuring compliance.
• Demonstrated ability to provide training and support to staff on financial calculations.

Responsibilities

• Provide accurate and timely financial calculations for investment portfolios, including loss assessments and valuations.
• Offer specialist advice on industry practices within Investments and Advice, mortgage and lending sectors to case workers and ombudsmen.
• Engage with internal and external stakeholders to ensure clarity of financial calculations and practices.
• Contribute to development and enhancement of AFCA processes for transparent, fair decisions.
• Provide ongoing training and support to AFCA staff on financial calculations and industry practices.
• Maintain up-to-date knowledge of legislation and industry standards to ensure compliance.
• Support delivery of accessible, responsive complaint resolution services with AFCA teams.

Skills

Investments & Advice

Financial calculations

Analytical skills

Communication

Process improvement

Staff training

Education

Accounting/Finance/Actuarial studies (not essential)

Job description

Senior Financial Calculation Specialist - 12 month fixed term

Australian Financial Complaints Authority – Sydney CBD NSW

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Knowledge, Skills & Experience

• Extensive Financial Expertise: Proven experience in financial calculations and analysis within the Investments and Advice sector, with a strong understanding of industry practices and standards. Experience in advice remediation loss calculations in advice or banking sector
• Tertiary qualifications in accounting, finance or actuarial studies not essential but highly regarded.
• Strong analytical skills with the ability to interpret complex financial data and provide clear, concise advice.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a range of stakeholders.
• Experience in contributing to process improvements and ensuring compliance with relevant legislation and industry standards.
• Demonstrated ability to provide training and support to staff, enhancing their understanding of financial calculations and industry practices.

Qualifications

Position Strategic Purpose

The main purpose of the Senior Financial Calculation Specialist role is to provide expert support to case workers and ombudsmen with respect to financial calculations specifically within the Investments and Advice and Banking sector. This role enhances the quality of service delivered within AFCA by ensuring accurate and fair financial assessments and advice.

Key Accountabilities

• Financial Calculations: Provide accurate and timely financial calculations related to investment portfolios, including loss assessments, break costs, interest and valuation of actual and notional portfolios.
• Industry Advice: Offer specialist advice on industry practices and standards within the Investments and Advice, mortgage and lending sector to case workers and ombudsmen.
• Stakeholder Management:Engage with internal and external stakeholders to ensure clarity and understanding of financial calculations and industry practices.
• Process Improvement: Contribute to the development and enhancement of AFCA’s processes to ensure consistent, transparent, and fair decision-making.
• Learning and Development: Provide ongoing training and support to AFCA staff on financial calculations and industry practices within the Investments and Adviceand/or banking sector.
• Compliance and Reporting: Maintain up-to-date knowledge of relevant legislation and industry standards, ensuring compliance in all financial calculations and advice provided.
• Service Delivery: Support the delivery of an accessible, responsive, and robust complaint resolution service by working closely with AFCA teams and managers.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.