Senior Field Technical Support Engineer

HBT Group; Mackay Regional; On-site; AUD 120,000 - 160,000; Full time

Job summary

HBT Group is seeking a Senior Technical Support Specialist to monitor equipment performance and provide technical support to stakeholders, including supervising and assisting with installation, commissioning, and breakdown repairs. You will lead a team of TSS and drive continuous improvement, including RCA investigations and CPI projects.

The role involves extensive field work, customer liaison, training delivery, and collaboration with Life Cycle management, with occasional travel to mine sites

Qualifications

• Minimum 5+ years in service, service engineering, or product support roles.
• Experience with Longwall preferred.
• Willingness to travel occasionally.
• Bachelor of Engineering or relevant trade qualifications.
• Certificate IV or higher qualifications preferred.
• Trainer/assessor qualifications are highly regarded.
• Coal Board Medical certification is advantageous.
• Ability to work autonomously in a field environment.

Responsibilities

• Coach and lead a team of TSS and provide escalation point for customers.
• Identify product enhancements and establish priorities for resolution.
• Lead CPI projects and collaborate with Life Cycle Manager.
• Define problems, root cause analysis and gather necessary data.
• Prepare and distribute technical publications for resolutions.
• Provide customer-centric technical product support and lifecycle advice.
• Conduct field/site visits and provide field problem guidance.
• Deliver training to HBT employees and customers.
• Identify new sales opportunities and communicate internally.
• Attend meetings across regions to discuss equipment updates.
• Ensure strong safety focus in all activities.

Skills

Leadership

Analytical thinking

Customer relations

Communication skills

Travel willing

Safety focus

Budgeting

Education

Bachelor of Engineering or relevant trade qualifications

Job description

HBT Group is seeking a Senior Technical Support Specialist to monitor equipment performance and provide technical support to stakeholders, including supervising and assisting with installation, commissioning, and breakdown repairs. You will lead a team of TSS and drive continuous improvement, including RCA investigations and CPI projects.

The role involves extensive field work, customer liaison, training delivery, and collaboration with Life Cycle management, with occasional travel to mine sites