Senior Er Specialist – Apac

C.H. Robinson Worldwide; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

C.H. Robinson Worldwide in Melbourne is seeking a Senior Employee Relations Specialist to consult with managers and staff on complex ER issues, ensuring compliance with local employment laws and company policies.

You will lead investigations, manage performance and termination processes, draft employment documents, and collaborate with HR and legal partners to drive proactive, compliant solutions across regions.

Qualifications

• Fluent in written and verbal English.
• Read, write and speak language specific to region/country.
• Bachelor’s degree from an accredited college or university.
• Minimum 4 years of experience in Employee Relations.
• Ability to travel up to 5% domestically and internationally, with some travel to U.S.

Responsibilities

• Provide comprehensive employee relations consultation to managers and employees with understanding of legal regulations, policies and company values.
• Consult with employees, managers and other HR members on complex ER issues and provide solutions (coaching, investigations, terminations).
• Manage performance management and termination processes in compliance with local regulations and policies.

Skills

English fluency

Regional language

Travel up to 5%

Education

Bachelor’s degree

Job description

The Senior Employee Relations Specialist uses knowledge of HR and employment law, combined with business understanding, to consult about complex employee relations issues, execute processes, solve problems, and proactively support the business on compliance related initiatives.

DUTIES AND RESPONSIBILITIES

• Provide comprehensive employee relations consultation to managers and employees by having a deep understanding of legal regulations, company policies and procedures, and C.H. Robinson values; educating and counseling to ensure compliance with local employment laws.
• Consult with employees, managers, executives, other internal departments, and Human Resources about complex employee issues and provide solutions. This includes policy and performance management issues that may result in coaching, discipline, investigations and/or terminations.
• Manage, coordinate, and provide consultation on the performance management and termination process, ensuring that terminations are done in compliance with local regulations, internal enterprise policies & processes, and support the company’s best interests, inclusive of severance payment calculation.
• Support in the drafting, review, and maintenance of employment related documents, in compliance with company policy, benefits, and local law.
• Review internal processes and make recommendations for improvements. Drive solutions that are compliant while supporting business objectives and goals.
• Identify and manage projects that support compliance requirements in region or support process improvements.
• Proactively stay up to date on employment regulations (both local and federal) and ensure C.H. Robinson’s policies and processes are aligned. Lead implementation as needed.
• Expertly investigate employee issues and recommend action based on findings, while keeping accurate and appropriate documentation. Interact with organization leaders and influence recommended outcomes, in alignment with company practice, local regulations and best practices.
• Use functional expertise to develop proactive strategies to enhance C.H. Robinson’s work environment.
• Regularly assess case management data for trend analysis review; work with appropriate stakeholders to address any issues as needed.
• Regional subject matter expert who leads and participates to contribute to project success.
• Partner with internal and external legal counsel, as needed, while actively managing costs and vendor relationship.
• Respond to government claims and various state requests for information
• Manage and partner with internal and external legal partners on conciliation hearings and labor claims.
• Coordinate, manage, and complete locally regulated reporting and assessments, ensuring the company is in compliance. Make recommendations based on outcomes.
• Drive globally consistent employee relations practices by aligning policies and procedures across regions, while actively ensuring compliance with local labor laws and cultural expectations.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements.

QUALIFICATIONS

• Required:
  • Fluency in written and verbal English
  • Ability to read, write, and speak language specific to region/country
  • Bachelor’s degree from an accredited college or university
  • Minimum 4 years of experience in Employee Relations
  • Ability to travel up to 5%; domestically and internationally, with some travel to U.S.
• Preferred:
  • Ability to develop strong relationships and partner with managers, executives, and other Human Resources departments
  • Proven conflict resolution skills
  • Strong influencing skills and business savvy
  • High degree of confidentiality
  • Analytical skills and ability to use data to drive decision making
  • Ability to create new or review and update existing processes
  • Ability to make recommendations at all levels of the organization