Senior Digital Manager It · Support Centre - Hawthorn Vic

Lovisa; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Paid Birthday Leave

50% discount on Lovisa products

Free gym membership

Referral Rewards Incentive Program

Modern HQ with stocked kitchen

Job summary

Lovisa seeks an experienced Senior Digital Manager to lead eCommerce platforms and digital delivery. You will guide the roadmap at the intersection of digital, technology and business outcomes, reporting to CIO/CDO, and mentoring a high-performing team.

You will own backlog prioritisation, platform integrations (Klaviyo, Lexer, Shippit) and ensure seamless ERP/warehouse connections, with scope for global growth and customer-focused innovation.

Qualifications

• 7+ years in technical platform roles with 5+ years using Shopify Plus or similar.
• Strong eCommerce delivery experience across platforms and integrations.
• Frontend skills in HTML/CSS/JavaScript/React and SQL.
• Experience with APIs, third-party integrations and cloud tech.
• Solid understanding of UX/UI, compliance and software development.

Responsibilities

• Shape and own the digital platform roadmap and backlog.
• Translate business needs into scalable tech solutions and architecture input.
• Lead platform management, QA, testing and upgrades.
• Drive cross-functional delivery with stakeholders and partners.
• Mentor a high-performing digital delivery team and manage risk.

Skills

Shopify Plus

eCommerce Delivery

Front-end Dev

APIs

Cloud Technologies

UX/UI

Stakeholder Mgmt

Analytical Skills

Education

Bachelor's degree in IT or related field

Tools

Klaviyo

Lexer

Shippit

Job description

Your Lovisa Opportunity:

Lovisa is looking for an experienced Senior Digital Manager to lead the delivery, performance and continuous evolution of our eCommerce and digital platforms.

This is a senior technology leadership role where you’ll sit at the intersection of digital, technology and commercial outcomes. You’ll own the prioritisation, planning and governance of our digital platform roadmap, translating business priorities into scalable, high-performing technology solutions that support Lovisa’s continued global growth.

Reporting to the Chief Information Officer and working closely with the Chief Digital Officer, you’ll provide enterprise-level leadership across our digital program of work, while remaining close enough to the technology and technical detail to influence architecture, delivery and platform decisions.

You’ll lead and mentor a small, high-performing team and work closely with engineering, IT delivery, architecture and solutions teams to deliver fast, frictionless digital experiences for our customers.

About the role:

Digital strategy & roadmap

• Help shape Lovisa’s technical strategy and roadmap for eCommerce and digital platforms.
• Identify new platform capabilities, technologies and opportunities to support digital growth.
• Establish and monitor KPIs to improve site usability, customer experience and conversion.
• Champion experimentation, innovation and continuous improvement, always keeping the customer at the centre.

Platform & Technical Delivery

• Own and prioritise the digital development backlog.
• Translate business needs into scalable technical solutions.
• Provide input into architecture, design and code reviews.
• Oversee eCommerce platform management, support and integrations.
• Manage digital platforms including Klaviyo, Lexer, Shippit and third-party services.
• Lead new features, enhancements and automation delivery.
• Ensure digital platforms integrate effectively with ERP, warehouse and logistics systems.
• Oversee QA, testing and platform upgrades.
• Provide support and leadership for critical P1 incidents.

Commercial & vendor management

• Manage relationships and commercial outcomes with third-party technology and delivery partners.
• Ensure digital initiatives are delivered effectively, on time and within budget.
• Support governance and reporting across project progress, risks, issues, dependencies and budgets.

Leadership & culture

• Lead, coach and mentor a high-performing digital delivery team.
• Provide technology and application leadership across the eCommerce and digital function.
• Build a culture of accountability, transparency, collaboration and continuous improvement.

Stakeholder & risk management

• Communicate delivery risks, dependencies and issues clearly to senior IT and business stakeholders.
• Lead senior stakeholder communication through key releases and transitions.
• Act as a trusted technology advisor to the Chief Digital Officer on platform strategy, priorities and delivery capability.

What you’ll bring

• 7+ years’ technical platform experience, including 5+ years with Shopify Plus or similar.
• Strong eCommerce delivery experience across platforms, integrations and digital ecosystems.
• Front-end development skills across HTML, CSS, JavaScript, React and SQL.
• Experience with APIs, third-party integrations and cloud technologies.
• Strong understanding of UX/UI, digital compliance and software development methodologies.
• Proven leadership experience, with the ability to lead and mentor high-performing teams.
• Strong stakeholder management, communication and commercial skills.
• Excellent analytical, problem-solving and attention-to-detail skills.
• Bachelor’s degree in IT or a related field

Benefits

You’ll have the opportunity to make a real impact, influence our digital strategy and work across a highly collaborative global technology and digital environment.

• Join a global business offering endless career opportunities.
• Supportive, diverse and inclusive team environment.
• Strong culture – we truly harness our 10+1 Culture Commitments.
• Paid Birthday Leave.
• Generous 50% discount on Lovisa products.
• Free gym membership.
• Attractive Referral Rewards Incentive Program.
• Modern HQ with a fully stocked kitchen on Glenferrie Road, close to everything you need on your doorstep.
• Personal Development & Succession Plans.

Why Lovisa

Lovisa is a global, fashion-forward jewellery brand that has been setting trends since launching in Australia in 2010. Today, we're proud to have over 1,100 stores across 50+ markets, with ambitious plans for continued global growth.

As an ASX-listed retailer, we're driven by innovation, collaboration and our people. Join a fast-paced global business where you'll have the opportunity to build your career, take on new challenges and grow with us as we continue to expand worldwide.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.