Senior Deployment Engineer

Mytra; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Caterpillar Inc. is seeking a Senior Deployment Engineer to implement the MineStar underground product suite at new customer sites and upgrade existing deployments. You will configure, test, and integrate software with customer environments while partnering with dealers and customers during installation.

The role requires strong technical and consulting skills, with travel up to 25% domestically and internationally. Office-based in Perth, Adelaide or Brisbane with onsite work five days a week.

Qualifications

• Must have strong customer-focused approach and ability to translate needs into solutions.
• Proven ability to deliver high-quality customer service and reliable support.
• Experience in technical or engineering guidance for clients (internal or external).
• Excellent communication skills for stakeholders at all levels.
• Strong problem-solving skills across complex technical challenges.
• Ability to manage relationships with clients, vendors and peers.
• Demonstrated technical excellence in relevant IT/engineering domains.
• Experience in post-sales field support and system maintenance.

Responsibilities

• Install and configure MineStar underground systems to meet site-specific needs.
• Support module implementation per specifications and gather requirements.
• Plan and execute integrated testing and customer acceptance testing.
• Troubleshoot technical issues and provide resolutions.
• Deliver technical training to end users and system admins.
• Perform integration tasks for internal and external customers.
• Assist with documentation and functional specifications.
• Follow project management processes and implementations.
• Provide end-to-end deployment leadership including upgrades.
• Collaborate with customers to ensure ICT prerequisites and compatibility.

Skills

Customer Focus

Service Excellence

Consulting

Effective Communications

Problem Solving

Relationship Management

Technical Excellence

Field Support

Education

Technical Bachelor's Degree

Job description

Senior Deployment Engineer

Redcliff, Western Australia
Mawson Lake, South Australia
Brisbane, Queensland
Full time
R
**Career Area:**
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Caterpillar MineStar Implementation team has an opportunity for an energetic and committed person to join the technology group in our Perth office (or Adelaide / Brisbane).
**Job Purpose:** You will be responsible for implementing our MineStar underground product suite (Command for underground and Fleet/Detect for Underground) at new customer sites including upgrades to existing MineStar customers. Implement system configuration and solutions to meet commercial contracts and mining business needs. You will support the dealer and customer during the installation and configuration of the software, debugging, testing, and integration of other systems to MineStar projects.
**Job duties include by not limited too:**

• Install and configure the complete underground MineStar system to meet commercial contract and site specific needs
• Support the implementation of system modules to specification and configure modules based on requirements gathered from customer's business analysis
• Planning and execution of integrated testing and customer acceptance testing
• Ability to problem solve through technical investigation and resolution, including responding to customer questions
• Provide implementation technical training to end users and system administrators
• Perform implementation and integration tasks for internal and external customers
• Assist with documentation, training and functional specifications
• Follow project management process and implementation assignments
• Provide basic training on our standard implementation processes and usage of MineStar systems
• Lead end-to-end system implementations and upgrades by assessing scope, technical requirements, infrastructure readiness, integrations, and business needs.
• Collaborate with customers to ensure ICT prerequisites, hardware, software, network, and system compatibility requirements are met.
• Develop and execute detailed deployment, upgrade, testing, and rollout plans across lab, UAT, and production environments while minimizing operational impact.
• Install, configure, commission, validate, and optimize application software, databases, reporting tools, and integrated systems.
• Support business analysis, user acceptance testing (UAT), commissioning, and go-live activities, including backward compatibility and integration testing.
• Provide hypercare support post-deployment and complete technical documentation to ensure seamless handover to support and operations teams.

What key skills you will have;

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of software & hardware products.

Top Candidates will also have;

• Technical Bachelor's Degree and/or relevant experience in a related IT/technical/engineering role
• Extensive hands on experience with technical software system implementation, preferably in a mining environment
• Extensive hands on experience with IT system architectures, enterprise computing infrastructure and cybersecurity
• Hands on experience with (mining) heavy vehicle onboard technology system installation, configuration and commissioning
• Experience in Fleet Management implementations is highly desirable
• Experience in Underground mining is highly desirable
• The ability to develop relationships through excellent written and verbal communication skills
• Ability to work both independently and as part of a multi-disciplinary team
• Ability to undertake up to 25% domestic and international travel

Additional information:

• This position requires the candidate to work full-time in the Caterpillar Perth office. Caterpillar Adelaide or Brisbane offices will also be considered.
• Sponsorship maybe available for this position
• This position requires working onsite five days a week.
• Visa sponsorship is available for eligible applicants.

Posting Dates:

• October 26, 2026 - October 27, 2026

Equal Opportunity Employer statement: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.Company culture: There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Company culture description: Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.