Senior Data Center Hardware & Operations Manager

Oracle; Sydney; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible medical

Life insurance

Retirement options

Volunteer programs

Accessibility accommodations

Job summary

Oracle seeks a Senior Manager to lead Data Center Hardware Support in Sydney. The role oversees end-to-end on-site hardware installation, troubleshooting, server upgrades, and network deployments for a regional client base.

You will drive SOP/MOP adherence, security controls, and outage management while coordinating with service and development teams and external vendors. The position requires extensive experience in data center operations, people management, and a proven track record of

Qualifications

• Experience leading large hardware installation and troubleshooting teams.
• Strong understanding of data center operations and facilities management.
• Ability to coordinate with service, development teams and external vendors to resolve complex issues.

Responsibilities

• Manages teams conducting end-to-end on-site hardware installation and troubleshooting for a region.
• Oversees server upgrades and component replacements for existing customer base.
• Oversees network cabling validation and networking equipment deployments for a region.
• Coordinates resources to address highly complex issues and ensures documented resolutions.
• Maintains awareness of outages and manages major outage situations for clients.
• Drives adherence to SOPs, MOPs and security controls across regions.
• Leads collaboration with vendors to ensure SLAs are met and quality is maintained.

Job description

Senior Data Center Hardware & Operations Manager Ll Oefentherapie•Sydney, NSW, AU

Job Description

Senior Manager Data Center Hardware Support (Sydney Location)

Australia

Trending

• Job Identification 336364
• Job Category Information Technology
• Posting Date 06/25/2026, 05:47 AM
• Role People Manager
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 10+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

Job Description: -

Manages teams conducting end-to-end hardware installation and troubleshooting. Oversees teams implementing network communications and solutions. Oversees data centre environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented. Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians skill set. Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.

Responsibilities

Key Responsibilities

• Manages teams conducting end-to-end on-site hardware installation, removing and troubleshooting hardware and configurations for a region.
• Oversees operations across teams performing server upgrades and component replacements for an existing customer base for a region.
• Oversees teams implementing designed and defined network communications and solutions, including cabling validation and networking equipment for a region.
• Coordinates additional resources or subject matter experts to address highly complex or unresolved issues.
• Oversees data centre environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented.
• Maintains awareness of outage situations for clients and manages major outage situations for clients ensuring resolution.
• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks for a region.
• Drives the implementation of required security controls, including updates and maintenance for a region.
• Ensures and leads team's compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office.
• Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians skill set.
• Drives staying current with industry understanding best practices and developments in networking and server maintenance, data centre and facility operations, sharing information with others.
• Leads teams adherence to SOPs and MOPs for operational Data Centre Change Control processes.
• Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.
• Oversees quality of services delivered by vendors and contractors, ensuring that all Service Level Agreements (SLAs) are being met, and addressing below standard service.
• Provides guidelines on quality assurance, detailing best practices for process creation, training, and mentorship

Core Responsibilities

• Manages multiple medium- to large-scale projects or initiatives across teams, ensuring timelines, deliverables, and budgets when applicable are monitored and met. Provides direction to teams on project work, setting priorities, and aligning with business needs. Guides teams on adjusting plans to accommodate resource or timeline changes.
• Drives cross-functional partnerships to align on expectations and shared objectives across multiple teams. Coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success. Promotes inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
• Provides direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analysing complex data and/or information to identify solutions. Reviews and provides insights into unresolved or critical issues, helping the team to identify potential solutions.
• Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning. Leverages feedback to drive personal and team skill improvements. Identifies skill gaps across teams and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coaches them to apply learnings to advance the organisation.
• Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight. Guides team to adopt new ideas for alternative approaches and methods and encourages feedback for continued improvement.
• Drives performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations. Discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals. Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

Benefits

• True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
• We also encourage employees to give back to their communities through our volunteer programs.
• We are committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.